Description

The Washington State Office of Superintendent of Public Instruction (OSPI) seeks to fill Technical Coordinator (483BA IT BUSINESS ANALYST - JOURNEY). This full-time position is based in Olympia, Washington. This position may be eligible for partial to near full-time telework. Telework is a combination of in-building and off-site days. We encourage interested candidates to visit the OSPI website to gain insight into our agency.

About OSPI and our initiatives
OSPI is the primary agency charged with overseeing public K–12 education in Washington state. Working with the state's 295 public school districts and 7 state-tribal education compact schools, OSPI allocates funding and provides tools, resources, and technical assistance so every student in Washington is provided a high-quality public education.

At OSPI, we recognize that our employees are the key to the success of the agency. We are committed to our work but value the balance with our personal lives. We demonstrate our commitment to employees by providing an environment that stimulates professional growth and values them for their expertise. OSPI is a great place to work and has several initiatives to help create a great working environment, including:

• We support a healthy work/life balance by offering flexible/alternative work schedules and mobile and telework options. (Depending on job duties and work location.)
• We have an Infant at Work Program that is based on long-term values of newborns and infant-parent bonding. Eligible employees who are new parents or legal guardians can bring their infant (six weeks to six months) when returning to work. (Depending on job duties and work location.)
• We value and are actively involved in promoting diversity, equity and inclusion within OSPI by way of cross-divisional, collaborative committee. The focus of the committee includes employee engagement and education; reinforcing OSPI values; and maximizing the value of diversity and identifying strategies for inclusion.

Vision, Mission, and Values
Vision: All students prepared for post-secondary pathways, careers, and civic engagement.

Mission: Transform K-12 education to a system that is centered on closing opportunity gaps and is characterized by high expectations for all students and educators. We achieve this by developing equity-based policies and supports that empower educators, families, and communities.

Values: Ensuring Equity, Collaboration and Service, Achieving Excellence through Continuous Improvement, Focus on the Whole Child

Equity
Each student, family, and community possesses strengths and cultural knowledge that benefits their peers, educators, and schools. Ensuring educational equity:

• Goes beyond equality; it requires education leaders to examine the ways current policies and practices result in disparate outcomes for our students of color, students living in poverty, students receiving special education and English Learner services, students who identify as LGBTQ+, and highly mobile student populations.
• Requires education leaders to develop an understanding of historical contexts; engage students, families, and community representatives as partners in decision-making; and actively dismantle systemic barriers, replacing them with policies and practices that ensure all students have access to the instruction and support they need to succeed in our schools.

Position Overview
This position identifies and collaborates with key stakeholders of OSPI programs to manage requirements life cycle of eliciting, testing, implementing, and maintaining requirements that align program data collection with development of complex custom applications and integrated systems, in support of program reporting needs and regulatory compliance for the agency. This position works directly with customers to identify and design resolutions for technical issues that cause incidents of inaccurate or missing data collection in supported complex custom applications. This position provides planning and monitoring for operational project deadlines to ensure effective scheduling that adheres to delivering applications according to program and agency cost and timelines.

Key Responsibilities
Business Analysis

• Elicits technical requirements for development of solutions in complex custom applications and databases.
• Collaborates with key business value stream stakeholders to approve and prioritize technical requirements for design and elaboration as use cases with defined acceptance criteria.
• Translates and documents technical requirements, traces and assesses impact of change on existing requirements, and analyzes and maintains product backlog to provide management of requirements life cycle.
• Designs and documents test cases as validations of technical requirements and acceptance by business process stakeholders.
• Monitors solutions and analyzes performance to maximize value of technical requirements life cycle.

Agile Project Management

• Plans, designs and executes a timely schedule of testing sessions, demonstrations, and meetings to develop solutions that meet stakeholder acceptance criteria.
• Designs, records and publishes artifacts of work items, meetings, and decisions that impact timely delivery of acceptance criteria for project goals.
• Elicits and elaborates detailed technical requirements for program validation and acceptance that support business process changes.
• Plans. monitors and manages resources to meet timely delivery of milestones and completion of project goals.

Technical Support

• Analyzes incidents to determine defects for technical resolution. And coordinate with agency programs for business process issues.
• Troubleshoots and investigates incidents to provide technical resolution that returns service for customer.
• Translates and documents incidents for resolution tracking and performance monitoring to support continual process improvement.
• Provides outage and status communication to stakeholders of complex custom applications and databases.
• Provides users with access and security management support for complex custom applications and databases.

Required Qualifications:
Bachelor’s degree or higher in Computer Science, Information Technology (IT) or closely related field and two (2) years recent professional experience as an application development business analyst.

OR

An associate degree in Computer Science, Information Technology, or closely related field; OR completion of a two (2) year accredited vocational training program in IT or related program; AND four (4) years recent professional experience as an application development business analyst.

OR

Six (6) years of recent professional experience as a business analyst and providing direct customer support of technical products. Experience applying project management principles and techniques. Understand the standards and best practices for software quality assurance.

AND

Demonstrated ability to effectively communicate verbally and in writing, complex technical ideas to customers with varying degrees of expertise and understanding.

Proficient in use of Microsoft Office (Teams. Notebook, Outlook, Word, Excel) productivity suite of applications.

Desired Qualifications:
International Institute of Business Analysis (IIBA) Certification; Entry Certificate in Business Analysis (ECBA), and Agile Analysis Certification (IIBA-AAC) or Product Ownership Analysis Certification (IIBA-CPOA) preferred

Axelos Certification; ITIL 4 Foundation preferred

Project Management Institute (PMI) Certification; Certified Associate in Project Management (CAPM) preferred

Condition of employment:
Per WAC 357-04-125 all state employees must be fully vaccinated or request an exemption due to disability and/or medical condition or if the request conflicts with the employee’s sincerely held religious belief, practice, or observances. Your vaccine status will need to be verified before extending the official employment offer.

Compensation
The annual compensation for the position is $76,248 - $100,032 per year and depends upon experience, educational background and qualifications. Geographic differentials may be applied based on work location of successful candidate. Washington State offers a generous benefit package including health, dental and life insurance, retirement and an optional deferred compensation program. Please visit Health Care Authority for information regarding health benefits and the Department of Retirement Systems for retirement plan information. This is a general service position. This position is not represented by a bargaining unit.

Application Process
Those interested in this position must apply through Careers.wa.gov. Applications must include the following documents in MS Word and PDF format only:

• A letter of interest specifically addressing the qualifications listed in this announcement;
• A current résumé, and;
• A list of three or more professional references.

Please address any questions to:
Sal Salazar, Human Resources
Office of Superintendent of Public Instruction
600 Washington Street Southeast
Olympia, Washington 98504-7200
360-725-6278 : sal.salazar@k12.wa.us

Persons needing accommodation in the application process or this announcement in an alternative format may contact the Human Resources Office at (360) 725-6270 or (360) 725-6066, or e-mail hroffice@k12.wa.us.

New Jobs Alert Service
OSPI offers a subscription service, which regularly notifies subscribers of new OSPI employment opportunities on careers.wa.gov. Subscribers are notified via text or email alert. If you are interested in this service, then please subscribe at this location.

OSPI is an equal opportunity employer and encourages applications from job seekers who will contribute to our diversity . OSPI provides equal access to all programs and services without discrimination based on sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability. If you would like, please include your name and gender pronouns in your application, to ensure we address you appropriately throughout the application process. Persons needing accommodation in the application process or this announcement in an alternative format may contact the human resource consultant listed in “Application Process.”