Job description

German Speaker - International Guest Services- Pride of America

POSITION SUMMARY / ESSENTIAL FUNCTIONS
The International Guest Services assists all guests at the Guest Services Desk, but concentrates specifically on non-English-speaking groups and individual guests with their special needs and requirements in their native languages so as to give them a full, first class cruise experience.

• Receives and handles special requests from non-English-speaking groups and individual guests.
• Works in conjunction with, and assists, the Group Services Coordinator and Guest Service Manager with handling special requests such as Honeymoon set-ups, Anniversary Packages, Birthday Packages, special dietary needs, medical needs, etc. for non-English-speaking guests. Follows up to ensure departments responsible have completed the requirements.
• Contacts Group Leaders of non-English-speaking guests to assist the Group Services Coordinator in organizing group events.
• Contacts non-English-speaking guests when necessary to offer assistance in making restaurant bookings, ordering special local/dietary food, arranging special tours on board and with shore excursions.
• Available for daily, advertised desk hours at the Guest Services Desk to answer questions and provide assistance to non-English-speaking guests.
• Assists at embarkation, disembarkation and port talks, as well as being present during these times to assist non-English-speaking guests where necessary. Available at Immigration and Customs inspections, etc.
• Available to act as translator for non-English speaking guests needing to communicate with shipboard departments including, but not limited to, Medical, Security, Revenue outlets, Restaurant, Senior management.
• Coordinates announcements and the translation/printing of the Freestyle Daily, into the required languages relative to the non-English-speaking guest ratio on board each cruise.
• Meets and greets non-English-speaking VIP guests staying in suites as necessary and whenever possible.
• Handles guest requests in an effective way by taking ownership of the request then following-up until the matter is finalized to the guests’ satisfaction.
• Maintains a cash float for giving change and cashing traveler checks for guests.
• Available to assist Cruise Programs department in leading specific activities for non-English-speaking guests.
• Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
• Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position.

QUALIFICATIONS / REQUIREMENTS

• Fluent in English and German
• Advanced verbal and written level in at least one other language such as German, Spanish, Russian, French or Italian is required.
• knowledge of Microsoft Word, Excel, Micros and Fidelio Cruise is required.
• Must have at least one year management experience in Hotel and/or hospitality establishments; or in Guest Service related positions on board ships.

EDUCATION

• Associates degree or equivalent in Public Relations and/or Hotel management from a recognized hotel institution.

ATTRIBUTES

• German Speaker
• Able to work independently
• Must be a quick and critical thinker, and a patient listener

• Able to speak publicly to large groups if necessary

• Customer Service/Guest Relations Oriented, Leadership Skills and Well Organized

• Proactive, Team Player, Problem Solver

• Passionate about hospitality and customer service driven

• Must have a professional appearance and good hygiene

ABOUT NORWEGIAN CRUISE LINE

Norwegian celebrates a corporate history of industry firsts, including being the first cruise line to offer weekly departures to the Caribbean from Miami and the first to offer youth-specific onboard programs and also onboard WiFi.

In an ever-changing world, Norwegian remains a leader in the industry for providing premium guest experiences on cruises across the globe. Nobody does it better. Norwegian introduced Freestyle Cruising, which revolutionized the industry by giving guests more freedom and flexibility on a relaxed, resort-style cruise vacation. Our award-winning fleet of purpose-built ships – the youngest and most innovative at sea –visits more than 230 destinations worldwide. As our company adds new destinations, itineraries and ships, there are wonderful opportunities for new crew to join our family!

We’ll proudly welcome Norwegian Bliss to our fleet in Summer 2018, with several more vessels are scheduled through 2025. Recently, Norwegian was named “Europe’s Leading Cruise Line” for the ninth consecutive year, as well as “Caribbean’s Leading Cruise Line” for the fourth time and “World’s Leading Large Ship Cruise Line” for the fifth year by the World Travel Awards. Norwegian Cruise Line is officially listed on the NYSE, trading under the ticker symbol “NCLH” (Norwegian Cruise Line Holdings, Ltd).

Read more about Norwegian on our website:http://www.ncl.com

GET SOCIAL WITH US!

Facebook: https://www.facebook.com/NorwegianCruiseLineJobsandCareers/

LinkedIn: https://www.linkedin.com/company/norwegian-cruise-line

Instagram: ncljobs

Twitter: @NCLjobs

GROW YOUR CAREER WITH US

At Norwegian Cruise Line, we know our future success depends on our ability to attract and retain the very best talent. We are seeking individuals that are passionate about hospitality and committed to being their personal best.

As you learn more about our company, we think you will agree that there is no better time than now to become a member of the Norwegian Cruise Line Holdings family.

APPLY ONLINE

If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.

THE BRANDS OF NCLH

Norwegian Cruise Line Holdings Ltd. is a diversified cruise operator of leading global cruise lines spanning market segments from contemporary to luxury under the brands Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises®.

www.ncl.com www.oceaniacruises.com www.rssc.com

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Job Type: Full-time

Pay: $14.70 per hour

Benefits:

• Employee discount
• Referral program
• Relocation assistance

Schedule:

• 8 hour shift
• Overtime

Supplemental pay types:

• Signing bonus

COVID-19 considerations:
Candidates need to be FULLY VACCINATED before training

Experience:

• Hotel experience: 1 year (Preferred)
• Hospitality: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• German (Required)

Work Location: One location

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