Description

At our law firm, Edgar Snyder & Associates, we help victims. We have represented over 75,000 injured people, and recovered over a billion dollars on behalf of our clients.

We are excited to add a new Intake Specialist to our Intake team! This is an exciting opportunity for an experienced Intake Specialist or Call Center Representative to join a successful, growing team.

Working at ESA, our employees enjoy a hybrid work arrangement, a generous benefits package, professional development, a company dedicated to D&I, and a fast-paced environment where we care for our clients. If our core values of excellence, honesty & integrity, trust & fairness, client-centeredness, empathy, and professionalism connect with you, then you should apply today!

Core Job Functions:

1. Will handle incoming calls and new client calls for evaluation in the areas of Personal Injury, Workers Compensation, Medical Malpractice, Employment Law, and Social Security.

2. Completes new client intakes and screening potential clients, resolving actions to complete missing or unknown information and forwarding all calls to the appropriate attorney (phone or email).

3. Tracks and responds to callers professionally and focused on customer service as well as obtaining all needed data for proper referral actions, to include accurate completion of the Call Sheet.

4. Excellent phone etiquette and outstanding customer service. Must also be a team player and able to assist others in the department to accomplish daily tasks.

5. Completes assigned work in a timely manner to build positive relationships.

• Empathic and compassionate individual able to listen while asking important questions, able to follow instructions, and pays attention to detail.
• Strong multitasking, time management, and organizational skills are necessary.
• Conveys confidence and professionalism through all forms of internal and external communication.
• Able to work independently and within a team environment.
• Prior experience answering phones in a law firm or call center experience preferred.
• Strong computer skills including MS Office applications and other database entry software.

Successful applicants must follow our mandatory COVID-19 vaccine policy.