Job description

Comagine Health is seeking a curious and engaging Intake Representative to support our growing team in New Mexico. As we enter our next phase of growth, we are expanding our services to some of New Mexico’s most vulnerable citizens. This role will support a variety of patient populations across the organization, assisting providers in the submission of documentation for case management, utilization review, data entry, customer support, and other medical management services. This role is remote; however, applicants must reside within a commutable distance to Albuquerque, NM for occasional work in the office. If you have a background working with adults who have intellectual and/or developmental disabilities, or experience providing administrative support and customer service as a point of contact, this position might be a great match for you!

There are many jobs in healthcare that look like this one, so what makes this position so special?

Who is Comagine Health?
Comagine Health is a non-profit consulting firm that seeks to improve health and to increase the effectiveness and quality of health care. We support providers, plans, purchasers, and consumers, and offer services to state and federal agencies and others to help them better manage health care under the existing system and to assess, plan for and implement broader system transformation. We collaborate with academic, government, and nonprofit partners on initiatives funded by NIH, CDC, AHRQ, BJA, SAMHSA, and other funders.

In short, we are changing healthcare at a fundamental level.

Required Skills
What you'll be doing for us:

• Respond to inbound telephone and Care Management system requests.
• Enter case information from original source documentation.
• Make courtesy calls with case reference numbers.
• Provide notification of completed review and next review date, when applicable
• Contribute to orientation and training of other non-clinical employees, when applicable
• As requested, create templates for complex reviews, perform internal quality audit reviews, and/or participate in provider educational or informational activities
• May perform scripted clinical reviews and refer reviews requiring further action to clinical review staff

Required Experience

• High School Diploma, GED, or an equivalent combination of education and/or work experience in related field
• 2+ years of work experience that includes customer service and utilizing multiple computer applications to gather and relay information.
• 1+ year of experience in healthcare.

Applicants must reside within a commutable distance to Albuquerque, NM for occasional work in the office

Salary Range: $16.80- $19.23 /hour

The salary range posted reflects the range that Comagine is willing to pay for this position. Salary is determined by many factors, including but not limited to geographic location of where the employee will perform their job duties in addition to their knowledge, skills, education, and relevant work experience.

Comagine Health’s mission is to work together with our partners to improve health and create a better health care system so that people and communities will flourish. As part of our mission and values, we recognize the importance of having our employees vaccinated against COVID-19- both as a protection for our larger community and to keep our employees and their families safe.

As a federal contractor, and in compliance with Executive Order 14042, Comagine Health requires its employees and contractors to be fully vaccinated against COVID-19 (including any booster shots if required), unless they are approved for a reasonable accommodation based on medical condition or religious belief that prevents them from being vaccinated. Being fully vaccinated against COVID-19 is a condition of employment at Comagine Health.

• If you are fully vaccinated, you will be required to provide proof of your completed COVID-19 vaccination prior to the first day of your employment. Failure to provide timely proof of your COVID-19 vaccination status may result in your offer of employment being rescinded or your start being delayed.
• If you are unable to be fully vaccinated due to medical condition or religious belief, you will be required to request an exemption upon acceptance of the offer of employment. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an exemption is not approved, then your offer of employment may be rescinded.

Job Type: Full-time

Pay: $16.80 - $19.23 per hour

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