Job description
Competitive salary and full benefits available; PTO, medical, dental, vision coverage and 401K company match. Independence Plus is expanding in all our service areas and has an immediate opening for an experienced Customer Service Intake Coordinator to work out of our Oak Brook, IL (DuPage County) office. This is a fully on-site position (no remote option).
JOB DESCRIPTION SUMMARY
The Customer Service Intake Coordinator is responsible for enterprise level intake process for all divisions: Home Nursing (“HN”, Home Health “HH”), and Home Medical Equipment (“HME”).
ESSENTIAL JOB FUNCTIONS / RESPONSIBILITIES
For more information about the work we do, check us out on our website at www.independenceplus.com or view an explainer video about our company at https://bit.ly/2JDrqcc.
About Independence Plus: Since 1987, Independence Plus has been a leading provider of in-home nursing, rehabilitation, and high-tech medical equipment and supplies. We specialize in treating adult and pediatric patients with complex medical and respiratory needs, offering the highest quality one-on-one care (with 24/7 on-call support) so our patients are able to live at home and lead meaningful lives. We are headquartered in Oak Brook, Illinois and are certified by Medicare, accredited by CHAP, and state-licensed. Our coverage area includes most of northern Illinois, including Chicagoland and the Rockford area. We also provide services in northwestern Indiana, southern Texas, and southeastern Wisconsin.
JOB DESCRIPTION SUMMARY
The Customer Service Intake Coordinator is responsible for enterprise level intake process for all divisions: Home Nursing (“HN”, Home Health “HH”), and Home Medical Equipment (“HME”).
ESSENTIAL JOB FUNCTIONS / RESPONSIBILITIES
- Obtaining and entering complete and accurate patient demographics, physician information, patient diagnoses, patient equipment and supplies, therapy progress notes
- Obtains all initial prior authorizations for HME and HH
- Provides detailed insurance verification for primary, secondary and tertiary payers
- Reviews all information to determine appropriateness for requested services and then distributes the referral information to appropriate team members
- Maintains system for tracking referrals for pending discharges. Maintains and updates referral census
- Provides excellent customer service to our external and internal customers in a fast-paced, high volume environment.
- Excellent attention to detail
- Proficient knowledge of information systems required
- Excellent communication skills to interact with referral sources and all IPI divisions and to provide appropriate feedback and questions to ensure compliance with all regulatory requirements, policies, and protocols
- Strong organizational skills
- Minimum of two years relevant experience
For more information about the work we do, check us out on our website at www.independenceplus.com or view an explainer video about our company at https://bit.ly/2JDrqcc.
About Independence Plus: Since 1987, Independence Plus has been a leading provider of in-home nursing, rehabilitation, and high-tech medical equipment and supplies. We specialize in treating adult and pediatric patients with complex medical and respiratory needs, offering the highest quality one-on-one care (with 24/7 on-call support) so our patients are able to live at home and lead meaningful lives. We are headquartered in Oak Brook, Illinois and are certified by Medicare, accredited by CHAP, and state-licensed. Our coverage area includes most of northern Illinois, including Chicagoland and the Rockford area. We also provide services in northwestern Indiana, southern Texas, and southeastern Wisconsin.
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