Intake Associate LOMG (Float- Mill Street and Plainfield
Job description
This position works under minimal supervision, provides initial response to callers within Linden Oaks Medical Group. Conducts initial assessment of callers and schedules behavioral health medication management, counseling, and group therapy appointments. Responds to and triages crisis calls. Registers, reviews and corrects patient registration information in the computer system. Verifies insurance coverage and eligibility on all accounts as well as Blue Cross HMOI members. Gathers necessary proof of insurance coverage, works closely with other departments regarding the certification process and exchanges and/or relays patient insurance information. Meets with all uninsured patients to discuss options and obtain payment when necessary.
This full-time position will provide coverage for two offices; Naperville and Plainfield. Position will work the following schedule:
Position Hours:
Monday: 8:30am-5pm (Naperville)
Tuesday: 8:30am-5pm (Naperville)
Wednesday: 10:30am-7pm (Plainfield)
Thursday: 8:30am-5pm (Plainfield)
Friday: 7: 30am-4pm (Plainfield)
Front Desk:
- Answers telephone calls, determines nature of calls, assists callers in determining which services are appropriate, documents calls in Epic and routes to appropriate personnel.
- Responds to and triages crisis calls. Coordinates with clinical team to respond immediately to urgent situations.
- Schedules patient appointments or refers patients to navigation referral department via Epic.
- Enters data necessary for scheduling patient using departmental software program(s).
- Assists in the preparation of communication to providers and/or clients regarding issues, such as, approvals, denials and confirmations.
- Checks software program for daily visit cancellations.
- Schedules follow-up appointments.
Patient Accounting Duties:
- Contacts the insurance company on each patient to verify insurance eligibility and coverage and obtains detailed benefits for all levels of care for psychiatric and/or substance abuse.
- Conducts financial counseling by meetings with patients regarding their benefits. Counsels patients on their benefits, usage and estimated patient portions.
- Meets with the patient to explain their options and collects payment as necessary when an account is no longer being authorized by the insurance company.
- Responds to telephone inquiries received from patients and insurance companies.
- Handles price quotes for all visits either by meeting with the patient or by phone.
- Answers patient questions relative to claims adjudication.
- Researches and resolves accounts as requested by management.
Registration Functions:
- Greets patients and patients’ families arriving for scheduled appointments.
- Registers patients in system.
- Scans paperwork into Epic.
- Reviews various forms (i.e. Release of Information, Agreement and Authorization, etc) with patients.
- Ensures mandatory forms are signed and reviewed with patients.
- Checks patients in/out utilizing Epic.
Required Education, Skills and/or Experience:
- A significant level of communication skills
- Some analytical ability
Preferred Education, Skills and/or Experience:
- A minimum of one year of previous Business Office/Clinic experience
- Previous insurance and managed care experience
Benefits offered by Edward-Elmhurst Health include:
- Public Service Loan Forgiveness program
- Medical, dental, and vision
- 401K
- Tuition reimbursement
- Paid time off
- Discounted Fitness center membership
- Plus many other Employee Perks
Location: Edward-Elmhurst Health · LOMG- Mill Street
Schedule: Full time, Days/Evenings, M-F + one evening
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