Job description

ABOUT US

ADESA, a Carvana-owned company, currently operates 56 locations throughout the US. Our Vehicle Service & Logistics Centers, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many locations serve as market hub distribution sites. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more. As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us!

Job Summary: Reporting to the General Sales Manager (GSM) or designated Manager, the Inside Sales Representative acts as a tactical partner by building and maintaining customer/client relationships in order to grow the auction business. This position is responsible for establishing and maintaining relationships with assigned customers including individual dealers, dealer groups, institutional accounts and others resulting in auction sales.

Responsibilities and Duties include but are not limited to the following:

Provide excellent customer service:

• Make sure customers receive prompt, efficient and courteous attention by providing excellent customer service and responding to phone calls, emails and text messages in a timely manner. ▪ Resolve customer complaints in a friendly, courteous manner and advise Management of all serious complaints or incidents.
• Maintain a professional appearance, orderly work environment and friendly disposition by greeting customers and guests promptly and with courtesy, both on the phone and in person.
• Arrange Hotel and Flight reservations with our local transportation department.

Sales and Sale Day:

• Contact dealers daily to solicit and develop new buy business and sell business via telephone and internet. Discuss inventory needs, current and future promotions and upcoming sales.
• Maintain current customers and act as liaison for Outside Sales Representative, consignment dealers and auction personnel by maintaining relationships and developing new business.
• Complete a minimum number of calls as set forth by the GSM or designated manager and log each call.
• Perform Sale Day duties as set forth by GSM or Sales Supervisor. This includes but is not limited to: providing exceptional customer services, IF duties, block representation, printing reports, setting-up displays and post-sale reporting.
• Build strong ADESA.com customer relationships through training, education and awareness to match the customer’s needs to the product offerings. Navigate and educate customers on all aspects of ADESA.com and smartphone applications.
• Responsible for impacting and achieving overall sales goals. Practice and promote teamwork at all times while setting a good example of attitude and performance.
• Properly use and navigate ADESA’s CRM to log calls, run reports and view dashboards.
• Communicate with all departments to ensure proper marketing of sale inventory and maximize vehicle exposure for sale.
• Vehicle exposure for specific units and consigners (Call Campaigns)
• Educate customers on new and existing services to meet overall company goals.

Other:

• Respond to and follow proper procedures on employee and customer accidents, injuries and loss or damage to any property. Report all incidents to the GSM and/or Sales Supervisor.
• Practice and promote Company Core Values: Integrity, Customer Care, Innovation, Safety, Teamwork, Employee Welfare, Community Involvement and Fun.
• Must know, practice and ensure that Company policies, procedures, and applicable state and federal laws are followed at all time.
• Contact dealers in territory to purchase units as well as run aged units on Sale Days.

Inside Sales Representative Qualifications:

▪ High School Diploma or GED required.

▪ A minimum of (1) to (3) years of Inside Sales, account management and/or customer service experience preferred. ▪ Previous auction experience or automotive background preferred.

▪ Prior experience with sales and sales management tracking databases, such as Salesforce.com, with emphasis on accurate documentation is preferred.

▪ Effective customer relations, communication, enthusiastic, persuasive and interpersonal skills required.

▪ Strong computer skills with basic knowledge in Microsoft Suite, including Word, Excel and Outlook.

▪ Ability to work independently and exercise good business judgment and discretion to analyze and address opportunities.

▪ Strong multi-tasking skills along with the ability to adapt to changing work environments.

▪ Demonstrated ability to learn, retain and articulate product related information and provide unscripted responses on appropriate subject matter.

▪ Highly articulate and persuasive verbal, written communication and listening skills.

▪ Must be qualified to operate a motor vehicle and possess a valid driver’s license.

Physical Requirements and Working Conditions:

The physical activity requirements of the position are from Light to Medium Physical Work.

▪ Constant – sitting, talking, watching, touching, typing and listening

▪ Frequent – walking, standing

▪ Occasional – climbing, balancing, crawling

▪ Potential – running, jumping, yelling, or other rapid or forceful movement in emergency situations

This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, minor potential physical hazards, such as moving vehicles, exposure to hot atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations. 2 Revised: March 27, 2019 Note: This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.

Legal stuff:

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Application Question(s):

• Do you have a valid driver's license?
• Do you have a high school diploma or GED?
• How many years of Inside Sales experience do you have?
• Do you have previous auction experience or automotive background? preferred.

Shift availability:

• Day Shift (Required)

Work Location: One location

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