Job description

Arconic is currently in search of Customer Service and Sales Representative to join our team.

At Arconic, we are looking for people who share our values of integrity, inclusion, and diversity, and who demonstrate agility, results commitment, and the capability to grow themselves and others. In return, we offer the opportunity to Grow Together with ongoing opportunities for professional growth provided by a constantly changing environment, working alongside employees who value the people they work with just as much as the work they do.

Job Description

Primary Responsibilities

The primary purpose of this role is to manage the execution of our customer connections. Acting as a customer advocate and supporting vital communication and problem solving between all stakeholders, customer, plant, quality, supply chain and finance.

Key Objectives

• Manage day-to-day activities and execution of our customer connection – follow established contract review procedures and provide accurate quoting, order entry, status, shipments, returns, credits, and customer portals; being proactive when interacting with customers and resolving potential issues; asking for orders; thanking the customer for their business.
• Meeting/exceeding order entry, quote and status response time objectives. Support Quote Team;
• Understand AFE strategic initiatives and influence customer behavior – NPS scores, gain market share, competitive pricing and market intelligence. Provide objective feedback to commercial and marketing teams;
• Act as a customer advocate – present data and make recommendations as to course of action to business leaders and act within defined decision-making authority to drive Ease Of Doing Business with AFE. Ability to reach across departmental boundaries to satisfy customer inquiries. The Inside Sales Representative is accountable to manage issues outside the traditional bounds of responsibility when required to satisfy a customer or business objective;
• Turn Quotes into Orders (Capture Business) – substantial focus on capturing business with our customers; if not obtained, what was the competitive situation and why business wasn’t captured by Arconic. Specific weekly and monthly targets must be achieved. Provide feedback to commercial and marketing teams;
• Post Order Management – manage unadjusted items, process claims and negotiate settlements. Meet unadjusted items objectives;
• Drive AFE strategic initiatives and influence customer behavior - NPS scores, gain market share, competitive pricing and market intelligence;
• Ability to work in tactical administrative team environment from focused problem solving to customer relations;
• Ability to work in tactical administrative team environment from focused problem solving to customer care and support throughout any given day – admin activities to problems solving/decision making (both ends of the spectrum);
• Serve as the liaison, the glue and the driver of issue resolution between the customer, plant, quality, supply chain and finance to pull together all necessary resources to resolve any issue;
• Provide support and anchor with Account Managers, Sales Directors and Marketing Managers to negotiate competitive pricing, quality, delivery and lead-time with customers.

Essential Knowledge, Skills & Abilities

• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction;
• Service Orientation — Actively looking for ways to help people;
• Data base user interface and query software — Customer service knowledge generation software;
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times;
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems;
• Persuasion — Persuading others to change their minds or behavior;
• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making;
• Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do;
• Time Management — Managing one's own time and the time of others;
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem;
• Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense;
• Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events);
• Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Basic Qualifications

• High School Diploma or GED Equivalent
• Minimum of 3 years' experience in a sales/customer service environment;
• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position;
• This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S> person as an U.S. Citizen, U.S> Permanent Resident (i.e. ‘Green Card Holder’), Political Asylee, or Refugee.

Preferred Qualifications

• Associates or Bachelor's Degree in Marketing, Economics, Supply Chain, Business, Communication from an accredited institution;
• Experience using MS Excel, Word, PowerPoint;
• Experience with Oracle or other MRP system;
• Experience managing accounts and working with clients/customers;
• Experience in heavy manufacturing and/or distribution environment.

About Arconic

Arconic Corporation (NYSE: ARNC), a Fortune 500 company, is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial and building and construction markets. Building on more than a century of innovation, Arconic helps to transform the way we fly, drive, and build. We are proud that 77% of our employees are happy working for Arconic and would recommend it as a great place to work and that 80% of our employees would recommend their managers to others.

We live our core values and commit to delivering sustainable value to our customers, our employees, our communities and our shareholders.

At Arconic, We

Act With Integrity.

We lead with respect, honesty, transparency and accountability.

Safeguard our Future.

We protect and improve the health and safety of our employees, communities and environment.

Grow Stronger Together.

We cultivate an inclusive and diverse culture that advocates for equity.

Earn Customer Loyalty.

We build customer partnerships through best-in-class products and service.

Drive Operational Excellence.

We pursue continuous improvement through innovation, agility, people development and collaboration.

Create Value.

We achieve success by generating and growing value for our shareholders.

Arconic reaffirms its policy to provide equal employment opportunity in recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company-sponsored training, access to facilities, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs, recalls or termination of employment to all employees without discrimination because of race, color, religion, national origin, disability, sexual orientation, gender identity/expression, veteran status, genetic information, sex or age (within statutory limits). Arconic is in compliance with all relevant Equal Employment Opportunity and Affirmative Action Laws and Regulations.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Lafayette, IN 47901: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Experience in heavy manufacturing and/or distribution environment?
• Experience with Oracle or other MRP system
• Experience managing accounts and working with clients/customers
• 3 years' experience in a sales/customer service in a industrial manufacturing environment.

Work Location: One location

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