Job description

Title: Inside Sales Team Lead
Reports to: Inside Sales Supervisor Location: Remote (US)
Company Overview
ClearCaptions was founded in 2011 with a driving force to serve the hard-of-hearing to enable them to communicate again after they lose the ability to use the telephone. Since our inception, we have existed for one purpose, to improve the lives of our customers. Enabling communication is our passion. We believe in providing the highest levels of service and products to our customers. Our goal is to change lives by re-enabling social connections and independence through using the telephone today and through other services in the future. We are a technology service company that utilizes groundbreaking automatic speech recognition, human captioning, product development, and customer center marketing, sales and service to deliver and easy to use products to our mostly senior customer base. As a Federal Communications Commission (FCC) – certified telephone captioning provider, ClearCaptions follows the highest industry standards for privacy, security, and professionalism on all calls. For more information, visit clearcaptions.com.

Summary:
You will be supporting the Installing/Scheduling side of the Inside Sales Team. We are looking for an Inside Sales Coordinator Team Lead to join our successful and highly motivated team here at ClearCaptions. Under the direction of the Inside Sales Supervisor the Team Lead would serve as a resource for the Inside Sales Representatives by responding to staff inquiries and escalations. The Inside Sales Coordinator Team Lead assists in the assignment of work distribution to staff and follows through on completion of these tasks. The Team Lead will manage partner install job boards, related activity and reporting for installs of sales leads and support sales functions within ClearCaptions.
The Team Lead will report directly to the Inside Sales Representative Supervisor and will be based at home.

What you will do:

• Serve as the first resource for team member questions, communicating with the Inside Sales Supervisor for any potential escalations.
• Oversees dashboards, as well as relationships with Vendor Account Managers to foster opportunity for system improvements, integrations, and automations.
• Works closely with Inside Sales Coordinators to manage vendor work orders (routing, exceptions, issues, approvals) to help see installs to completion as well as managing and reporting work order cost to Inside Sales Supervisor and Accounting, monthly.
• Interacts with outside vendor technicians as well as internal Business Development and BPOs (sales) to schedule sales installations, service requests and other customer needs as necessary.
• Manages own caseloads associated primarily with posting and managing vendor work orders as well as rescheduling outstanding appointments with unpaired devices.
• Assist team members with troubleshooting, escalating, and reporting technical difficulties.
• Close sales and achieve monthly quotas through ensuring vendor installs are completed in a timely manner with low work order costs.
• Helps to build and manage department reporting specific to vendor installs and general department reporting on an as needed basis.
• Support onboarding and training of new team members.
• Other duties as assigned.

The Kind of People We Look For

• Versatile people who thrive on variety and challenge.
• Excited about working in a fast-paced environment.
• Innate problem solvers who want to grow in a flexible, collaborative culture.
• Ability to work remotely from home.

Requirements:

• Minimum high school diploma or equivalent.
• Minimum 6 months of inside sales experience.
• Specify any technical expertise or specialized knowledge required for this position.
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
• Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
• Good interpersonal skills and a team player.
• Respectful and strong leadership skills that motivate colleagues to focus their energy on achieving business goals.
• Demonstrated excellent performance in current role and the ability to use discretion, make sound decisions, and maintain confidentiality.
• Experience working with Salesforce.com or similar CRM.
• Excellent verbal and written communication skills, presentation, and problem-solving skills.
• Willingness and ability to work flexible hours.
• Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams).

Physical Requirements-Employees may experience the following physical demands for extended periods of time:

• Sitting, standing and walking (95-100%)
• Keyboarding (95-100%)
• Viewing computer monitor requiring close vision (95-100%)

Compensation:
$21.88/hr to $25.24/hr plus Inside Sales Team bonus with consideration to experience and geographical location. Please see www.clearcaptions.com/careers for an overview of our generous benefits program.
Intrigued to Learn More?
When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us with feedback if we think there could be a fit and what next steps look like.
ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions at are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.

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