Job description
Job Information
State of Tennessee Job Information
Opening Date/Time
Thur 03/16/2023 12:00AM Central Time
Closing Date/Time
Wed 03/22/2023 11:59PM Central Time
Job Type
Full-Time
City, State Location
Ripley, TN
Department
Correction
LOCATION OF (2) POSITIONS TO BE FILLED: DEPARTMENT OF CORRECTION, MAJOR MAINTENANCE DIVISION, LAUDERDALE COUNTY
Minimum Qualifications
Education and Experience: Graduation from an accredited college or university with a bachelor's degree.
Substitution of a Specific Associate's Degree for the Required Bachelor's Degree: An associate's degree in one or a combination of the following: business data processing, computer accounting (e.g., accounting information systems), computer science, computer programming, information systems, telecommunications, or similar information technology degree (e.g., healthcare information systems) from an accredited college or university may substitute for the required bachelor's degree.
Substitution of a Specific Associate's Degree for the Required Bachelor's Degree: An associate's degree in one or a combination of the following: business data processing, computer accounting (e.g., accounting information systems), computer science, computer programming, information systems, telecommunications, or similar information technology degree (e.g., healthcare information systems) from an accredited college or university may substitute for the required bachelor's degree.
Substitution of Experience for the Specific Associate's Degree: Experience in one or a combination of the following areas may substitute for the specific Associate's degree on a year-for-year basis to a maximum of two years: (1) help desk, (2) server administration, (3) mainframe or distributed computer operations, (4) workstation support (5) or business applications programming.
Note: A transcript may be required for a proper evaluation for this class.
Other Requirements
Necessary Special Qualifications: None.
Examination Method: Non-competitive selection for Preferred Service positions.
Job Overview
Summary: Under immediate supervision, is responsible for professional information systems analytical work of routine difficulty involving the analysis of various administrative, reporting, and statistical systems and the development of methods for adapting these systems to electronic data processing; and performs related work as required.
Distinguishing Features: This is the trainee level class for the Business Analyst, Business Tech Support, Communication Specialist, Content Designer, Database Administrator, Disaster Recovery Specialist, Help Desk Specialist, Network Operations Administrator, Software Developer, Testing Analyst, Information Systems Analyst, Information Systems Specialist, Programmer Analyst, Distributed Programmer Analyst, Systems Programmer, Information Resource Support Specialist, and Electronic Security Systems Specialist sub-series. An employee in this class will be in training in a specific functional assignment learning to define user and system requirements for a proposed system; consulting with representatives of various state agencies about data processing issues; writing or modifying mainframe, mid-range, or microcomputer business application programs; diagnosing and resolving software and hardware problems on mainframe, mid-range, or microcomputers; or designing, implementing, or revising data structures and database systems. This class differs from the next higher level class in each specific professional sub series in that incumbents of the latter perform at the working level, with the exception of incumbents in the Systems Programming assignment who are required to complete an additional year of specialized training.
- An applicant appointed to this flexibly staffed class will be reclassified to the next higher class in the series after successful completion of a mandatory one-year training period; inadequate or marginal performance during the training period will result in automatic demotion or termination.
Work Activities
Processing Information:
- Learns to create test data to test programs and/or system conditions by extracting data from existing sources or entering new data.
- Learns to modify program design narratives based on user feedback and walkthrough results.
- Learns to prepare structured models of the proposed system, including data flow diagrams and process specifications which illustrate the functional processes of the system, and the data dictionary which describes the data being processed.
Getting Information:
- Interviews line personnel and reviews existing documentation to acquire information about such work requirements as the organization of a filing system, the length of time to maintain records, the manner in which records are shared by different work groups, or the extent to which the records impact other systems.
- Reads and interprets written functional specifications.
- Receive requests from customers having issues with computer software, hardware and account administration or inquiring about how to use specific products or services.
- Retrieves data from the problem management database.
Interacting With Computers:
- Learns to develop software according to the design specifications using established software application standards.
- Learns to perform installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
- Learns to route incidents and requests to appropriate support team using written procedures and the IT Service Management software system and Knowledge database.
Documenting/Recording Information:
- Learns to prepare program documentation which includes the test plan, program specifications, program narrative, client approval, and results of walkthroughs and testing.
Monitor Processes, Materials, or Surroundings:
- Learns to determine cause of issues using written procedures and Problem Management and Knowledge Database.
Making Decisions and Solving Problems:
- Learns to provide problem solving resolution for all users with hardware, software and application problems.
Establishing and Maintaining Interpersonal Relationships:
- Utilizes superior customer service skills in resolving customer problems.
Handling and Moving Objects:
- Delivers or pickups hardware and peripheral equipment.
Competencies (KSA'S)
Competencies:
- Customer Focus
- Learning on the Fly
- Problem Solving
- Self-Development
- Functional/Technical Competency
- Written Communication
- Technical Learning
- Peer Relationships
- Time Management
Knowledge:
- Customer and Personal Service
- Basic Office Automation Software
- Basic Desktop Operating Systems
Skills:
- Service Orientation
- Speaking
- Reading Comprehension
- Learning Strategies
- Time Management
- Basic Computer Troubleshooting
Abilities:
- Oral Comprehension
- Oral Expression
- Problem Sensitivity
- Extent Flexibility
- Static Strength
Tools and Equipment Used
- Personal Computer
- Telephone
- Fax Machine
- Printer
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