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  Works to align operations and market strategy, such as defining market potential, identifying key customers, and supporting business development activities.
• Ensures the operational and financial performance, aligns budget to market, ensures the accuracy of results, reviews financial results with teams, and implements adjustments as required.
• Manages and coordinates health, safety and environmental areas, which may include safety meetings, collaborating with HSE functions, product training, inspection, compliance, security and related programs or operations.
• Manages the quote process to ensure timely processing, accuracy, performance, escalation and approval; negotiates with customers or providers to secure best cost or price.
• Manages the services and performance of vendors, third party providers, and other relationships.
• Oversee or compute tariffs, price conversions, weight, and volume of merchandise exported to foreign destinations.
• Maximize profitability through superior service to customers, effective and prompt communications, and follow-up of all pending matters with the customer, including changes, scheduling, new regulations, bonding/insurance requirements, and general industry expertise, etc.
• Manage all import, export, or breakbulk transactions and applicable administrative U.S. and foreign government programs to ensure all paperwork is processed efficiently and in a timely manner and meets all compliance requirements; aligns operations with overall product strategy.
• Ensure timely clearance and delivery of import cargo by monitoring all air, ocean, or other modes of shipments through U.S. Customs.
• Oversee the preparation of U.S. Customs documentation, including but not limited to invoices, bills of lading, shipping statements, receipts, to ensure accurate and complete documents are prepared within designated timeframes.
• Oversee and maintain the Harmonized Classification System pertaining to tariff research, binding rules, protests, duty rates, and valuation on import shipments into the U.S. are processed timely and efficiently and in accordance with all applicable laws.
• Interface with U.S. Customs and other Federal agencies at the local and national level to ensure compliance with all pertinent laws and regulations as directed by senior management.
• Monitor independent company designated U.S. Customs brokers to ensure that proper declarations are made to U.S. Customs regarding the classification and importation of cargo.
• Establish recordkeeping standards and oversee file maintenance in accordance with U.S. Customs regulations and company policies.
• Work collaboratively with senior management and IT staff to coordinate systems implementation and design systems for EDI transmission of data for Customs documentation and supply chain records; keep abreast of technology innovations.
• Plan and monitor daily staffing schedules and adjust accordingly to ensure sufficient staffing schedules which support operational demands.
• Ensure all policies and procedures are consistently administered.
• Keep senior management informed of all transaction problems or irregularities.
• Establish, monitor, revise, document, and communicate all directives, rules, and procedures to staff, for the handling of each account, including schedule of service fees, shipment and booking process, and any other related information.
• Select, motivate, train, delegate, coach, develop, assess progress, review, and reprimand staff as appropriate, create career opportunities for professional development, address employee problems in a prompt and direct manner in accordance with company policy

• High school Diploma or GED required
• Bachelor’s degree in International Business, Transportation, Finance, Logistics, Supply Chain Solutions, or equivalent combination of work experience and completion of the LDP Program preferred.
• Eight years of progressive experience, including two years of supervisory experience

Special Knowledge:

• Management Systems) or TMS (Transportation Management Systems) or other similar systems.
• Business administration principles and practices, such as budgeting, financial statements, and marketing programs and concepts.
• Sales and business development principles and practices.
• Health, safety and environmental principles and practices.
• Knowledgeable in U.S. Customs and International trade with a basic understanding of customs valuation, classification, compliance/audit and trade programs.
• In-depth knowledge of all U.S. Customs Compliance Rules and Regulations.
• Knowledge of NATA, Free Trade Agreements, CTPAT, additional tariff requirements, OGA’s, ACH, and all other related trade legislation, rules, and regulations.
• Knowledge in export administration, Dept of Commerce, regulations, and recordkeeping.

• Communicate business and financial results.
• Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Write reports, business correspondence, and procedure manuals.
• Must be able to read, write, and speak English fluently.

• Manage the financial aspects of a department (purchasing, budget, financial reporting, and monitoring of expenses).
• Intermediate proficiency in Microsoft Office, Internet, web-based and job specific software applications.