Job description

Company: Securitime

Location: Remote (EST or CST preferred)

Job Title: Implementation Specialist

Reports to: Director of Deployment and Customer Success

Securitime is a digital platform that optimizes a company’s security program. Technology and software options are growing in the industry, but still fall short in most cases. Our demand-driven software ensures that there is no longer inconsistencies in the data and business analytics of large multi-vendor security programs. It gives the company control over their security spend, no longer relying on vendors data.

Securitime supports fortune 500 companies gain visibility, accountability and performance management resulting in irrefutable and measurable ROI. Protos was the first and remains the only security management software company to provide clients with uniformity in timekeeping, incident reporting, and useful data analytics that are accessible 24/7 through its proprietary platform. Securitime provides a full suite of software solutions that (i) reduces the client’s administrative burden, (ii) enables clients to gain actionable insights/analytics on performance, and (iii) yields superior customer service when compared to other national competitors.

Securitime has experienced significant growth in recent years, from our founding in 2012. The enterprise is built on an exceptionally strong financial foundation with a long history of operational excellence. Securitime has been majority-owned since February 2019 by Southfield Capital, a Greenwich, CT-based private equity investment firm. Southfield Capital has added significant financial strength, corporate governance, and both strategic and acquisition support.

For more information, please visit: securitime.com and southfieldcapital.com.

Summary:

The company is seeking an Implementation Specialist to join its team. This role will report to the Director of Deployment and Customer Success of Securitime and will be responsible for driving implementation for specific customers. Our work environment is fast-paced, positive and stresses individual and company-oriented growth. Our company culture and service offering are unique in the marketplace – so we’re looking for a driven and results oriented Implementation Specialist to help us continue to grow.

Essential Functions:

• Working with business processes including controls and metrics to measure and manage process efficiency and effectiveness.
• Collaborating with and supporting technical staff in enhancing or developing new solutions
• Preparing and executing test strategies, plans and matrices for new systems, processes or enhancements.
• Preparing and executing training of business users regarding new systems, processes or enhancements.
• Provide support to business and systems management in addressing complex business issues and implementing solutions.
• Support/participate in testing to ensure accuracy, completeness, and validity of exchanged data.
• Monitor projects to ensure client application solutions meet business and functional requirements.
• Collect, analyze, and interpret key consumer information in support of client-specific business objectives and desired outcomes
• Define, implement and maintain best practices for enhancing data quality, consistency, usability, security and availability
• Manage and identify change requests and analyze impact of changes to the project for delivery.
• Prepare and present consumer insights and recommendations to internal and external stakeholders.
• Leverage past learning and category/business knowledge in support of client business decision making.
• Identify & Communicate opportunities for Additional Services, Product Usage, or integrations.
• Other projects and responsibilities may be added at the manager’s discretion.

Required Knowledge, Skills and Abilities (KSA):

• Must have experience conducting business needs analysis sessions, workflow assessments, & creating business and functional requirements documents.
• Must have prior experience or knowledge of use case development.
• Proficient in Smartsheet, MS Proj Plan, Visio, PPT, MS Word and Excel.
• Must have prior experience in an external customer/client facing environment.
• Team-oriented, very responsible, self-motivated, and focused on exceeding client expectations.

Other Knowledge, Skills and Abilities:

• Strong strategic analytical skills with an ability to carry through with delivering on implementation of the strategies.
• Ability to communicate effectively to all relevant stakeholders: from new client prospects, existing clients, internal managed staff to the internal Executive team and major shareholders.
• Ability to provide accurate analysis and assessment, while maintaining a sense of urgency to meet the needs of business changes.
• Knowledge of analysis techniques and tools including soliciting and documenting business and system processes.
• Must have proven ability to understand a complex technical environment.
• Experience conducting business assessments & analysis and interpreting the results into custom multifaceted enterprise solutions.
• Ability to adapt to a fast-paced, continually-changing business and work environment while managing multiple priorities.
• Knowledge and ability to understand and negotiate complex risk.
• Ability to work across departments internally to solve any client issues that arise.

Working Environment:

Remote with the flexibility for travel up to 20%

Minimum Required Education & Experience:

Education: Bachelor’s degree (preferably in Business Administration or Computer Science) or equivalent professional experience

Experience: 3+ years of relevant software experience

Benefits:

• Health, Vision, Life, and Dental Insurance
• Employee Assistance Program
• Flexible Spending Account / Health Savings Account
• Retirement Plan 401(k)
• Paid Time Off Package

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Yearly pay

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Remote

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