Job description
At H&P, our people are our strength.
JOB SUMMARY:
The HR Support Center Coordinator acts as the first point of contact within the HR Support Center for issues and requests from prospective, current and former employees and managers. Responsible for responding to employee questions and inquiries about employee benefit programs and human resources policies. Maintains information systems, prepares appropriate documentation, and processes paperwork. Helps to resolve matters pertaining to employee benefit programs, unemployment, and general HR matters.
Location: Remote
Duration: Contract minimum of 3 months with potential for conversion to full-time hire
RESPONSIBILITIES:
The following items represent the essential functions and accountabilities for this position. This description is not meant to be all inclusive nor to prevent other duties from being assigned when necessary. Responsibilities may change at any time with or without notice. Regular and reliable attendance is essential and required in performance of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
- First point of person-to-person contact for answer questions about HR programs, processes, and tools.
- Provides a positive employee experience while addressing in-scope HR inquiries, issues and requests; escalates to appropriate tier or third-party providers as needed, following up to ensure customer needs are efficiently and effectively addressed.
- Responsible for the timely resolution of employee issues and HR system transactions.
- Support leader and employee self-service processes in Workday (HRIS) by providing real time support.
- Utilizes standard tools and inquiry handling process to accurately and completely document issues and resolutions (ServiceNow, FAQs, etc.).
- Processes transactions and protects sensitive HR data in accordance with established support center processes and standards.
- Works to achieve established service center metrics and goals.
- Performs administrative tasks and data transactions related to core HR, benefits, compensation, talent acquisition, organizational development/training, payroll, and unemployment, as assigned.
- Execute hiring processes including initiating hires in Workday, verifying completed I-9 Forms, and processing E-Verify for all hires.
- Occasional project work as assigned.
- Demonstrates the H&P Company values: Actively C.A.R.E., Service Attitude, Innovative Spirit, and Teamwork.
KNOWLEDGE, SKILLS AND ABILITIES:
- Excellent phone etiquette and ability to perform basic office tasks.
- Possesses good written and oral communication skills and a professional demeanor.
- Adheres to predetermined schedules and work standards
- Intermediate knowledge of Workday, MS Office, and case management tools desired
- Ability to maintain a high level of confidentiality
- Excellent time management, organizational, prioritization, and follow-up skills.
- Strong attention to detail.
Preferred Qualifications
- Ideal candidate has 1 year experience working in a call center; HR/Benefits, onboarding experience a plus
- A quiet work location is recommended for this position
This is a contract position providing services to Helmerich & Payne (H&P) through a third-party staffing agency. If you are selected for this role, you will be an employee of the agency and not H&P.
Thank you for your interest in joining our team!
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