Job description
At the heart of Radisson Hotel Group Americas is our brand promise, Every Moment Matters. More than just our motto, it’s how we do business and who we are at our core. We firmly believe that our people are at the center of our success, so we strive to provide a meaningful employment experience with a focus on developing our team’s talents.
Radisson Hotel Group Americas is proud to be one of the world’s leading hotel groups, with nine distinctive hotel brands featuring more than 600 hotels throughout the US, Canada, and Latin America. Our portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Radisson Inn & Suites, Park Plaza, Park Inn by Radisson, and Country Inn & Suites by Radisson.
Ensure all operational and safety procedures are properly followed
Inspects and approves employees work performance
Supervises all guest complaints as it relates to the operation
Demonstrate leadership and provides training for all housekeeping and laundry employees
Communicates effectively and works as a team player
Meets goals and expectations as it relates to the overall department and hotel operation
Supervises all Radisson training requirements for the department
Develops and trains staff on all Radisson Operation Standards
Can work a flexible schedule and multi-task with housekeeping related tasks
Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson’s overall mission, vision values and strategies
Performs all shift checklist responsibilities & reporting requirements
Be familiar with hotel, departments, hours of operation and services of the hotel
Answer basic Housekeeping related questions
Assist team with training, supplies and support to consistently provide quality guest rooms and public areas
Comply with federal, state and local laws
Properly maintains hotel keys and electronic cards (key control)
Completes maintenance work orders and will follow up accordingly
Supervises lost and found items in accordance with procedures
Inspects guestrooms to ensure proper cleanliness in accordance with hotel procedures and Housekeeping Room Attendant checklists
Maintains status reports for guest rooms and communicates effectively
Follows all guest room procedures including protocols with ‘do not disturb’ rooms
Actively participates in housekeeping’s ‘deep clean’ or ‘preventive maintenance’ and Covid protocols
Participates in all departmental and hotel meetings
Participates in required training programs and supervises all housekeeping and laundry employees ensuring department completion
Runs all Housekeeping Reports
Reports any damage or hazards in the hotel
Reports suspicious activity in hallways or in the hotel
Answers the housekeeping phone and handles or supervises guest requests
Consistently walks the hotel for inspection purposes and reports accordingly
Participates in the development and implementation of processes, procedures and standards for departments which support achievement of service and financial goals
Inspects rooms and public space areas continually
Determines appropriate staffing levels for forecasted business and schedules employees accordingly
Follow up providing employees with customer service, technical and safety training on an ongoing basis
Supervises the operation (and/or outsourced relationship) with the laundry
Monitors assigned departments with compliance to safety standards
Coordinates room availability with the Front Office
Develops and implements strategies and practices which support employee engagement
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Performs other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to our Guests
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Background checks are also required before employment begins.
Visa Requirements: We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas.
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