• Assist the Head of Housekeeping, with coordinating & supervising the housekeeping staff; providing open communication, training, coaching & counseling and providing performance feedback as needed.
• Supervise and inspect the cleaning of guest rooms, public areas and the back of the house to achieve a high level of cleanliness and guest satisfaction.
• Follow up and assign daily tasks to the housekeeping team to ensure the smooth flow of the housekeeping operation.
• Greet guests and visitors warmly and make them feel welcomed and attended.
• Anticipate guests' needs in order to accommodate them and provide exceptional guest service.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Manage lost and found items, and answer inquiries to ensure guest satisfaction.
• Maintain inventory of Housekeeping supplies and ordered new stock as needed.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.
• Maintain a professional appearance and manner at all times.
• Can communicate well with guests.
• Must be willing to "pitch in" and help co-workers with their job duties and be a team player. Assisting in other departments if needed.
• Ability to stand, walk and/or sit and continuously perform essential job functions for the duration of shift with or without reasonable accommodation.
• Hearing and visual ability to observe and detect signs of emergency situations with or without reasonable accommodation.
• Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property with or without reasonable accommodation.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, the public, etc.

• Previous work experience in housekeeping is required. Hotel experience is strongly preferred.
• Flexible schedule availability is required.
• Organized, hardworking, ownership mentality and detail-oriented.
• Understanding of how travel planning websites operate, like Booking.com, AirBnb, Trip Advisor, etc.
• High energy, bubbly personality and customer service attitude.
• Must have a service-oriented mindset and be capable of making every guest feel valued.
• An ability to interact professionally and responsibly with guests, management and vendors.
• A self-starter with a positive attitude, who has the ability to work effectively both in a team environment as well as independently.
• Unintimidated by using mobile apps while in the field for team collaboration and communication (experience with Slack, and Google Suite).
• Flexible schedule and is open to working evenings, weekends and holidays.
• Use of a personal vehicle, valid Driver’s License, clean driving record, and proof of insurance are strongly preferred.

• Affordable Health Benefits.
• Mental Health Day
• Paid Sick and Vacation Time.
• Fitness Reimbursement Program

• 401(k) with 3% match

• Online Language Classes
• Quarterly Education CRedit

• Team Member referral bonus program.

Roami is a next-generation hospitality company built on trust, innovation, and play. Roami is consistently authentic, reliable, and guest-focused. WHY ARE WE HERE? Roami is the future of travel, offering cool spaces and accommodations meant to provide the most memorable experiences for modern roamers, in groups or solo. HOW ARE WE DIFFERENT? Roami controls the entire building, not just a few doors or floors, and leverages existing technology to elevate the standard guest amenity and service experience. As a result, guests are provided a more professional, reliable, and safe stay while owners rely on Roami as a partner in improving the quality and value of their buildings.