At Sunseeker Resort Charlotte Harbor we believe you are at the heart of our success. Opening in Fall 2023, Florida’s newest destination resort is a wholly owned subsidiary of Allegiant Travel Company and occupies over 22 waterfront acres with 785 guestrooms, including 189 Signature Sunsuites™. Set upon the Peace River and Florida Gulf Coast, this premier property offers 20 original food and beverage concepts; including seven stand-alone restaurants, eleven bars and lounges, two poolside offerings, and a 25,000-square-foot multi-dining experience. Additional hotel amenities include a waterfront promenade, two unique rooftop and waterfront pool experiences, 60,000 square feet of combined convention space, a full-service spa and salon, a 7,100-square-foot state-of-the-art fitness center with four group exercise studios with specialty instructor lead classes, six retail and market shops, and an 18-hole championship level golf club exclusive to hotel guests only. The resort is conveniently located within a short drive of Punta Gorda, Fort Myers, Sarasota, St. Petersburg-Clearwater, and Tampa airports. We recognize that our employees truly bring something special to Sunseeker Resorts and our mission is to find the most talented and unique team members wishing to create memorable moments for our future guests.

Sunseeker Resort Charlotte Harbor is currently searching for a Housekeeping Assistant Manager to join our opening team!

The Housekeeping Assistant Manager is responsible for always providing daily oversight and leadership of the Housekeeping department.

All duties are performed in accordance with department and Sunseeker Resorts policies, practices, and procedures.

Job Duties

• Responsible for key control; assign and ensure all keys are signed for by Housekeeping Staff and are recovered accordingly.
• Ensures standardization and quality of all work done by providing continual supervision of Housekeeping Staff via work area inspections.
• Ensures all lockers are well stocked and clean as well as order supplies as needed.
• Ensures accurate records for guest areas, public areas, and hallways in need of repair and their reporting to the proper channels (i.e., Facilities, Management, etc.).
• Responsible for daily accurate paperwork of work areas that may need service.
• Responsible for promptly and accurately reporting to a manager any work area not covered.
• Responsible for Lost & Found items to be turned into proper authority, and to report any accidents to security.
• Ability to use multiple computer programs.
• Assists in conducting physical inventory of linen.
• Conducts daily briefings and schedules meetings with Resort Services employees.
• Accountable for fostering consistent levels of extraordinary customer service throughout the workplace that result in the highest levels of guest satisfaction
• Foster a management team that possesses and delivers on key strategies of guest service, employee relations, team cooperation, financial responsibility and asset management
• Maintains effective lines of communication with leadership and employees to ensure understanding of goals and objectives.
• Responds to emergency situations in a calm and rational manner, advising management of any/all circumstances which may negatively impact departmental/hotel revenues and/or services provided.
• Maintains confidentiality of department affairs.
• Maintains familiarity with all resort services, features, local attractions, and activities to respond to guest inquiries accurately.
• Manages guest service standards and own all complaints; resolve issues immediately and follows up to ensure the guest’s satisfaction
• Corrects or modifies systems and processes that create problems or impede commitment to excellence in service and offers input into ways to further enrich the guest experience.
• Responsible for Human Resources functions, including hiring, scheduling, promotion recommendations, issuing attendance, discipline, firing, and other changes to an employee’s status.
• Trains employees, as necessary, to ensure departmental standards are met.
• Creates and maintain a work environment that promotes service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction.
• Communicates, trains, and promotes compliance with division and Company policies and procedures and local, state and federal laws.
• Mentors, provides guidance and leadership to the team and implements strategies to keep the staff motivated.
• Conducts performance evaluations in accordance with property and company guidelines; provide positive follow up guidelines for opportunities for employee improvement.
• Works closely in mentoring/coaching Public Area staff as well as Uniform Control staff in additional tasks/responsibilities to optimize advancement opportunities available.
• Exercise discretion and independent judgment when evaluating new programs, new services and new ideas.
• Stay abreast of property goals in order to create, support and present departmental goals to executive leadership
• Continue to learn and be on the forefront of new technology for the hotel industry
• Create ways to further enrich the guest experience by continuously reviewing, implementing and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles, retention of luxury standards
• Proactively seek guest feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience
• Manage guest requests and own all complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction
• Develop collaborative relationships and synergy with all support departments such as Convention Sales & Services, Facilities, Security, Front Services, Front Office, F&B, Golf Course and Executive Offices
• Foster a management team that possesses and delivers on key strategies of guest service, employee relations, team cooperation, financial responsibility and asset management
• Ensure all accounting, payroll and employee relations matters are handled in compliance with company policy
• Perform other functions as needed

Minimum Requirements

Combination of Education and Experience will be considered. Candidates will need to be authorized to work in the US as defined by the Immigration Act of 1986. Sunseeker Resorts does do criminal background checks.

• High school diploma, GED, or equivelant
• Minimum of two (2) - three (3) years in a supervisory role
• Minimum of two (2) - three (3) years of experience in a hotel/resort setting
• Experience with Forbes Star and AAA Diamond standard a plus

Other Minimum Requirements

• Ability to work varied shifts, including weekends and holidays
• Working knowledge of Microsoft Office
• Excellent customer service skills
• Ability to function well under pressure, manage multiple priorities, and meet established deadlines
• Must possess mature personal discretion and sound judgment
• Strong leadership abilities, sound judgment, superior problem solving and decision-making skills
• Excellent organizational, analytical and project management skills, with particular attention to quality and detail
• Interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor

Benefits of being a Sunseeker Team Member

Working for a Company that truly values its Team Members is one of the great advantages of being a member of the Sunseeker Team. We’re proud to reward the talent, hard work, and dedication of our Team Members with an attractive Benefits package including:

• Medical, Dental & Vision Insurance
• Company Paid Life & AD&D
• Long-term Disability
• 401(k)
• Travel Benefits

EEO Statement