Job description
Edward-Elmhurst Health includes three hospitals — Edward Hospital, Elmhurst Hospital, and Linden Oaks Behavioral Health — and an extensive ambulatory care network that provides comprehensive healthcare to residents of the west and southwest suburbs of Chicago. Edward-Elmhurst Health provides comprehensive healthcare at more than 60 locations in the suburbs of Chicago.
For the fourth year in a row, Edward-Elmhurst Health has been named one of the nation’s 15 Top Health Systems by Fortune/IBM Watson Health. For the second year in a row, Fortune/IBM Watson Health has named Edward Hospital and Elmhurst Hospital among the 100 Top Hospitals in the U.S.
Elmhurst Hospital was ranked No. 1 and Edward Hospital was ranked No. 7 in the Large Community Hospitals category. Edward and Elmhurst are two of only five Illinois hospitals to make the 100 Top Hospitals list. Edward was previously recognized in 2011, 2016, 2018 and 2020. This is the second time Elmhurst Hospital has been honored.
GENERAL SUMMARY:
Working independently with minimal supervision, performs support duties for the management team. Acts as a resource person for staff. As needed, coordinates services with other departments to minimize patient, staff and visitor disruptions. The following are general characteristics of this job, although duties may vary by assigned department.
CORPORATE PHILOSOPHY:
It is the obligation of each employee of Edward - Elmhurst Healthcare to abide by and promote the mission and values of the System to ensure that excellent services are delivered with compassion.
PRINCIPAL DUTIES AND RESPONSIBILITIES: (The following duties and responsibilities are all essential job functions, as defined by the ADA, except those that begin with the word "May.")
- Daily Activity Management
- Assists and insures the assigned activities of the housekeeping staff are followed for housekeeping, linen, discharge and projects.
- Distributes and receives equipment and supplies for staff use during the designated shift times (ex. pagers, keys, phones, etc.)
- Assists in adjusting schedules and assignments to meet staffing and patient needs.
- Communicates continuously with the management team on identified opportunities, concerns, staffing levels, etc.
- Assists in follow-up and hands-on training for staff.
- Customer Service
- Maintains Customer Service Goals and retention level set by hospital.
- Assists in investigation and resolution of complaints and concerns from patients, visitors, physicians, and subordinates. Complete discretion and confidentiality is necessary.
- Communicate and follow-up with service requests.
- Ability to perform the assigned duties of the Housekeeper or Linen Aide (dependent upon specific Lead assignment) in the event of staffing shortages, high volumes or other similar situations.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
- Required Education and/or Experience:
- High school diploma or GED
- A significant level of customer service skill is required in order to explain policies or practices or otherwise communicate with others in situations requiring sensitivity and tact.
- Ability to read and exchange information with patients and others and/or do basic arithmetic.
- Ability to use and comfort around basic computer technology.
- Basic communication with patients, visitors and coworkers.
- Work Environment Analysis
- Benefits offered by Edward-Elmhurst Health include: (eligibility varies by FTE)
- Medical, dental, and vision
- 401K
- Tuition reimbursement
- Paid time off
- Fitness center membership
- Free Employee Parking
- Plus many other Employee Perks
Location: Edward-Elmhurst Health · HOUSEKEEPING
Schedule: Full time, Nights, 11-730a
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