Role: Restaurant Hourly Supervisor

Reporting to: Assistant Restaurant Manager, Restaurant Manager, and General Manager

We are looking to hire a customer-oriented restaurant supervisor to ensure that all restaurant operations run smoothly. The restaurant supervisor’s responsibilities include providing our guests with a consistently high-quality dining experience, motivating our staff, and demonstrating superior customer service skills.

Primary Job Duties:
Duties include, but are not limited, to the following:

• Opens and closes restaurant shifts.
• Assists in supervising daily shift operations.
• Handles employee questions and concerns.
• Monitors employees to ensure performance expectations are met.
• Provides feedback to employees based on observation of service behaviors.
• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
• Ensures all employees have proper supplies equipment and uniforms.
• Communicates to Management Team any issues regarding food quality and service levels.
• Train all employees on steps of service, sequence of service and hold them accountable to the standards.
• Ensure daily operational tasks are performed and completed.
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Understand and follow written company procedures with 100% accuracy and regulations to our front-of-the-house team.
• Other duties as assigned.

Job Requirements

• High school diploma, GED, or equivalent
• No prior experience required. Prior hospitality experience preferred
• Customer service attitude
• Food Handler Card is required upon employment
• Ability to motivate employees to work as a team to ensure that food and service meet appropriate standards
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to work evenings, weekends, and holidays

Physical and other requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; bend; walk; use hands or fingers, handle or feel; talk; hear; see, and reach with hands and arms and requires the ability to occasionally lift office products and supplies up to 40 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.