Job description

Job Summary: Oversees hotel operations, including guest relations, front desk, housekeeping, maintenance, finances, teambuilding, and staff development. Supervises the work of hotel department heads. Responsible for the operation of all aspects of the hotel in the absence of the General Manager.

Job Duties:

• Manages all Aspects of the Hotel Operation
• Approves Plans, Staffing, and General Operating Procedures for the Front Desk, Housekeeping, Breakfast, and Maintenance
• Recruits, Selects, Trains, and Manages Employees to Deliver Superior Guest Services and Quality Products that will Lead to Maximizing Revenue and Profitability Goals.
• Empowers front desk staff to successfully handle guest needs, special requests, and complaints. Ensures all guest service issues are resolved prior to guests leaving the property.
• Trains front desk staff on proper revenue management procedures, including successful selling techniques, current specials and/or promotions, and rate structures.
• Performs administrative and financial duties such as daily reports, credit card reversals, accounts receivables, rooming lists, and office supply inventory.
• Monitors the Budget and Directs Corrective Action as Necessary to Assure that Budget Goals are Attained.
• Functions as an Administrative Link between and among Departments.
• Coordinates Training Programs.
• Develop and Implement Long-Range and Annual Plans, Operating Reports, Forecasts.
• Monitors Safety Conditions and Employees’ Adherence to Safety Procedures. Updates Emergency Plans and Procedures and Assures that Effective Training for these Programs is Conducted in all Departments.
• Receives, Investigates, and acts upon Complaints from Guests and Employees.
• Assures that the Hotel’s Preventive Maintenance and Energy Management Programs are in use.
• Participates in On-Going Facility Inspections Throughout the Hotel to Assure that Cleanliness, Safety, and other Standards are Consistently.
• Ensures regular assessment and review of all hotel personnel by appropriate management staff. Coordinates internal training and development programs.
• Maintains a high personal visibility throughout the property and throughout the community.
• Performs other Duties as Assigned.

Job Type: Full-time

Pay: $16.00 - $22.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Mount Pleasant, MI 48858: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel Management: 1 year (Required)
• Front Desk: 3 years (Required)

Work Location: In person

jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.