Hotel Front Desk Supervisor | Wage DOE | FT | 026.23
Full Time
Bow, WA 98232
Posted
Job description
Join our dynamic team and be part of one of Washington's favorite casino resorts, delivering exceptional customer service in an exciting and entertaining environment! Located just off I-5 at exit 236, The Skagit is definitely a great place to work.
ESSENTIAL DUTIES:
Apply now to become part of The Skagit team!
ESSENTIAL DUTIES:
- Responsible for the day to day supervision, training, and scheduling of Front Desk I/II/III, Night Auditor, Reservations Agent for both The Skagit and The Ridge.
- Ensures smooth operation of the Front Desk and its operations within budgetary guidelines, and as specified in standard operating procedures.
- Assists Hotel Operations Manager in ensuring financial results and service standards in accordance with established policies, procedures, standards, and regulations to ensure safe and efficient hotel operations.
- Schedules appropriate staff load for high occupancy and promotions/events. Monitors scheduling to minimize overtime.
- Functions in capacity of Acting Hotel Manager in absence of Hotel Operations Manager.
- Must be 21 years of age. High school diploma required
- Certificate from accredited school in hotel/motel management preferred.
- Five (5) years progressive experience in hotel or related field; or two year college degree and four or more years of related experience; or a four year college degree and three years related experience.
- Minimum two years experience working on computers in a Windows environment and/or ability to demonstrate knowledge of computers required, and two (2) years experience working with Opera reservation system with one year in a lead position or higher.
- Must be able to convey information and ideas clearly.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
- Must have the ability to assimilate complex information, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
- Must have full understanding of the Customer Service standards and ensure they are applied consistently within the department.
- Must be able to demonstrate multi-task abilities and effective work under pressure (i.e., waiting lines, mass check-ins/check-outs without showing loss of composure, confidence and/or professionalism).
- Must be effective at listening to, understanding, and clarifying concerns and issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data, and basic math functions.
- Paid vacation/sick/holidays
- Medical/dental/vision insurance
- Life insurance and AD&D
- Long term disability
- Short term disability
- Employee assistance plan
Apply now to become part of The Skagit team!
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