Job description

IT'S 2023 --- HAPPY NEW YEAR!!!... LET'S MAKE SOME $$$

TIME FOR A NEW JOB - A NEW CAREER? LETS GET STARTED...

Be part of an awesome team, surprisingly close & centrally located with easy freeway access - 805, 5, 56, and PCH, just off Del Mar Heights Road/Via De La Valle.

(((Special consideration for students majoring in HOSPITALITY and their schedules)))

GUEST SERVICES AND FRONT DESK REPRESENTATIVE (Del Mar Sea Side Village)

((((( Please remember to send your email with your information - we may send you an application to complete AND return )))))

Position: Guest Services Agent (Front Desk) FULL TIME AND PART TIME POSITIONS AVAILABLE

Hours: (((3PM-11:30PM))) 7:00AM-3:30PM / 12PM-8:30PM; OR; 11PM-7AM, alternate swing shifts also available...

General Responsibilities:
Greet, register, and assign rooms to guests; including issuing rooms/ keys, ensuring that all guests sign guest registration card and provide a credit card or other method of payment.
Answer, screen and forward telephone calls, take messages and schedule/change reservations.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.

Record guest comments, concerns, compliments/complaints and refer guest to a manager as necessary.
Contact housekeeping or maintenance staff when guests report issues, concerns.
Resolve guest issues quickly, efficiently, courteously and professionally.
Keep records of room availability and guests' accounts.
Post charges, such as those for rooms, food, beverages by using computer software program.
Maintain room key control and supervise guest access to safe deposit boxes.
Verify banks and deposits each shift and follow all cash-handling and credit policies.
Responsible for the order and cleanliness of the front desk and adjacent work areas.
Complete front desk communication log daily.

Primary Functions:
Properly and accurately conduct the front office functions in a timely manner and transmit the information to the Supervisor.
Ensure the hotel meets and exceeds standards for guest's and visitors alike.
In case of an emergency, strictly follow the hotel safety and security training and protocol.

Specific Responsibilities
Proficiency in property management systems a PLUS - if not familiar, training will proceed.
Have a good understanding of all of hotel operating procedures.
Comply with all existing and new front office policies and procedures.
Utilize the front office communication log, read and initial the front office log on shift start and make appropriate entries at end of shift.
Observe the company appearance and dress code/uniform policy.
Process, as assigned, cancellations and modifications to reservations.
Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates.
Have complete knowledge of room types and offered rate plans.

Fully understand company policy on guaranteed reservations and no-shows.

Excellent communication skills, phone and hospitality skills are a must.

Experience:
WE'RE SEARCHING FOR THE RIGHT PERSON RIGHT NOW!!! Previous hotel experience definitely preferred.
However, we will train the right person from related fields, entry level into great service oriented professional - restaurants, coffee houses, customer services, etc.'
'
Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Plastic shield at work stations
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Hours per week:

• 30-39

This Job Is:

• Open to applicants who do not have a high school diploma/GED
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• Open to applicants who do not have a college diploma

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: $17.50 - $21.50 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay
• Tips

COVID-19 considerations:
We're following Department of Health guidelines and/or exceeding these guidelines for the safety of our staff and visitors.

Work Location: One location

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