Job description

FRONT DESK ASSOCIATE

Front Desk Associates are ambassadors for the hotel. They greet and register guests, provide outstanding service, and settle the guest’s account upon completion of their stay.

Previous hotel or customer service experience is not required but is a plus.

Must be able to work 7am-3pm shift and 3pm-11pm shift

Must be able to work weekends

Responsibilities

· Maintain accurate front desk cash drawers, room sales, and accurate folio transactions

· Greet, register, and assign rooms to guests

· Issue room key and escort instructions

· Transmit telephone messages

· Answer inquiries pertaining to hotel services, local shopping, dining, and entertainment

· Keep records of room availability and guests' accounts

· Compute bills, collect payments, and make change for guests

· Make and confirm reservations

· Post charges such as room, sundry items, fax, copy or telephone

· Make restaurant, transportation, or entertainment reservations, and arrange for tours

· Deposit guests' valuables in safe deposit box

· Answer telephone calls promptly and politely in accordance with hotel policies

· Restock coffee station as needed

· Restock work area -maintain neat and organized work area

· Deliver supplies to guests as needed

Job Type: Part-time or Full Time both available

Shifts are 7am-3pm and 3pm-11pm must be flexible to work a mix of both if needed.

Salary: $13.00 to $15.00 /hour'
'
Work Location:

• One location

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Work Location: In person

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