Job description

The primary responsibility of a Host is to create an experience that encourages the guest to return to Hawkers Asian Street Fare. They must be friendly and responsive and assist in providing an exceptional dining experience for all our guests. Each Host’s primary objective is to demonstrate excellence in guest service. Our guests receive their first impression of service of the restaurant by their exchange with the Host.

Responsibilities & Requirements:

• Welcome and greet guests, making all our guests feel comfortable and informing them that you are there to personally take care of them.
• Estimate wait time for guests to be seated.
• Text guests through ‘Guest Manager’ or call out the name and number of the party when their table becomes available.
• Accommodate special seating requests for guests whenever possible.
• Seat guests based on their preference, and balance customer flow through each server section.
• Provide guests a menu, their server’s name and introduce the specialty drinks/dessert menu.
• Inspect table for proper presentation and completeness.
• Relay messages to servers and server assistants as needed.
• Thank guests as they leave and invite them to return.
• Perform side work at the start, during and end of each shift, as required by service station assignment.
• Maintain clean and organized service areas, guest areas and Host stand.
• Interact with guests while they are waiting for a table and being seated.
• Bring menus, napkins, boosters, chairs etc. to the table while seating guests.
• Answer the telephone in a prompt and courteous manner.
• Take ‘To-Go’ orders if necessary, or as directed by Management.
• Operate the POS/cash register.
• Make a conscious effort to foresee any special items a guest may require; assist with accommodation of special guest needs.
• Must be at least 18 years of age.

Physical Demands:

• Must be able to frequently stand, walk, bend, squat and reach above shoulder level.
• Must be able to lift/carry up to 20 lbs.

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Physical setting:

• Casual dining restaurant

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Application Question(s):

• Must answer to be considered Do you have open work availability?

Experience:

• Host: 1 year (Preferred)

Work Location: One location

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