ESSENTIAL JOB FUNCTIONS :

• Welcoming the guests that come to the restaurant
• Making them comfortable while they wait for their tables
• Recommending dishes to them before they order
• Making reservations and seating the guests accordingly
• Making sure that each table has a waiter attending to the guests.
• Follows seating guidelines to ensure guest service is not jeopardized.
• Look into the complaints made by the customers and see to it that they are rectified quickly
• Communicates guest disputes and directs to proper individuals. Assists with communication on room needs from leadership and/or barporter-stocker.
• Assists with communication between the kitchen and the restaurant staff
• Assist with maintaining a clean dining room by helping out servers with bussing tables, wiping down bars, stocking supplies, pushing chairs in, etc.,
• Complies with all health, safety and hygiene standards and policies.
• Assist with delivering food orders when business volumes allow.
• Contributes to team effort by accomplishing related results as needed.
• Maintains clean work areas, at all times, replenishes stocks at end of shift and completes end of shift duties.
• Follows outlet policies and procedures to ensure operational flow
• Follows Spotlight Attributes which are, Welcome, Upbeat & Positive, Delight the Customer, and Provide Warm Farewell and the Moment of Truth.
• Knows and promotes customer events and programs and can provide accurate information to our guests.
• Is knowledgeable of the chef’s daily specials and daily beer specials. Knowledgeable of the daily sporting events and locations of sporting events on TVs.
• Thanks Guests for coming in and invites them back as guests leave their dining area.
• Arrives for scheduled shift on time, with proper attire on. Uniform must be clean and pressed at all times, with name tag and badge visible.
• Learns and understands Open Table process.
• Demonstrates “just say yes” behavior when taking care of employee needs.
• Learns and demonstrates the requirements of creating a great experience for all of our guests.
• Know and promotes customer events and programs, can provide accurate information to our guests. (carries you should know, follows suggest standards)
• EGE all guests and peers they encounter, both in front of house and back of house like wise.
• Thanks guests for coming, invites them back as guests are leaving dining room.
• Able to ring sales into terminal and collect funds for payment.
• Follow all department and policy procedures pertaining to cash handling.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, credits, or change due to customers
• Answer customers' questions, and provide information
• Must also assist peers with tasks, i.e., servers, bar-porters, stockers, bartenders and food Runners.
  

QUALIFICATIONS:

• High School Diploma or equivalent required.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Must be 18 years of age.
• Must pass background check and uranalysis drug test.
• Must be able to work any day of the week and any shift, including holidays and weekends.
• Must present a well-groomed appearance.
• Minimum six months to a year cash handling experience strongly preferred within high volume industries.
• Must have excellent customer service/communication skills.
• Knowledgeable in data entry, read and interpret output from a computer
  

WORK ENVIRONMENT REQUIREMENTS:

• Must be able to work independently along with a team mentality.
• Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 25 lbs or more.
• Must be able to stand for prolonged periods of time or entire shift.
• Must be able to work at a fast pace and in stressful situations.
• Is able to tolerate areas containing second-hand smoke, high noise levels, bright lights and dust.
• Must be able to read, write, speak and understand English.
• Must be able to maneuver around office areas, effectively work in high traffic areas and responds to visual and aural cues.
• Mathematical abilities including addition and subtraction/accurate record keeping strongly required.