Job description

The culture of High Peaks Hospice is mission-driven and community oriented. From our board of directors, staff, volunteers, and donors, the High Peaks Hospice community is filled with compassionate and dedicated individuals committed to providing comfort, peace, and dignity to the families we serve, at a time when it’s needed most.

We help individuals achieve a peaceful life closure, aligned with their values, wishes, choice, and needs, while fully supporting their caregivers and loved ones along the way. We are proud to be the exclusive hospice provider for Warren and Essex Counties. We also serve Northern Hamilton and Washington Counties, Southern Franklin County, and the Southeast corner of St. Lawrence County.

Position Overview

High Peaks Hospice is seeking a highly organized, detail-oriented, and mission-driven individual to fill the role of
Hospice Administrative Assistant. The incumbent will provide a variety of administrative duties in support of our hospice team and patients, including answering phones on weekdays from 8:00 am to 4:00 pm, assisting with patient record management, processing daily mail, and scheduling meetings. Familiarity with our large geographic service area and effective multitasking skills are preferred. We are primarily seeking a full-time candidate but will consider part-time for the right people. High Peaks Hospice offers opportunities for growth and advancement.

Key Areas of Responsibility

• Develop a deep understanding of High Peaks Hospice’s mission and goals to effectively communicate with members of the community and other healthcare providers.
• Properly handling incoming calls from 8:00 am to 4:00 pm on weekdays. Calls can include requests from patients, verification of staff visits, new referrals, and vendor connections.
• Manage and maintain patient records in accordance with regulatory standards and agency policies.
• Processing daily mail, receiving orders and arranging mail for delivery to other offices.
• Maintain schedules for physical room reservations, as well as online meeting reservations, for staff and support groups.
• Assist with the coordination of patient care services, including equipment and supplies, as directed by the hospice managers.
• Provide support for hospice fundraising and marketing initiatives as directed.
• Maintain a safe and clean environment for patients and staff.
• Actively participate in regular hospice training.
• Other duties and responsibilities as assigned.

Qualifications & Skills

• 2 or more years of experience in an administrative support role, preferably in a healthcare setting.
• Excellent organization and communication skills.
• Proficiency with office suite software (Microsoft or Google).
• Ability to quickly learn new software (electronic medical record system and policy system).
• Ability to work independently, prioritize tasks, and juggle multiple phone lines effectively.
• Compassionate, patient, and empathetic nature.
• Outstanding communicator that can calmly work with people facing charged situations.
• Valid driver's license and reliable transportation.

If you meet these qualifications and are looking for a meaningful career in hospice care, we encourage you to apply.

High Peaks Hospice | Dignity, Peace and Comfort at the End of Life

454 Glen Street Glens Fall, NY 12801 518-591-0606 HighPeaksHospice.org

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• Dental insurance
• Free parking
• Health insurance
• Loan forgiveness
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Glens Falls, NY 12801: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Please email a cover letter to bhcompo@highpeakshospice.org

Work Location: In person

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