Salary: $48,517.12 (Grant-Funded, COC; Grade GS.09)

Work Hours: Monday - Friday, 8:00am - 4:30pm

FLSA Status: This is an Exempt position.

Department : Department of Homelessness and Supportive Housing (OHSH)

Location: 1001 Lindsay Street, Chattanooga, TN 37402

SUMMARY:

Incumbents in this classification are responsible for providing professional social counseling, support, and clinical case management to homeless individuals and families by meeting them on the streets, in camps, and other remote areas of the city, building a relationship with them, and assisting them in finding permanent housing. Under direct supervision of the Homeless Program Coordinator, provide a range of services to individuals and families experiencing chronic homelessness. Services include outreach, screening, assessment, housing interventions, advanced case management and data entry into the Homeless Management Information Services database.

The Service Coordinator will serve as a Stabilization Coordinator that will track and engage clients housed by the Office of Homelessness and Supportive Housing RRH program to ensure a smooth transition and increased stability in housing once a client’s initial supportive financing ends. This will include supporting clients engaging with CHA to review their Housing Choice Vouchers. The person in this position will serve in a hybrid Service Coordinator role. This position is grant-funded and contingent on funding, with an initial staffing period of 2 years.

ESSENTIAL FUNCTIONS:

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities.

• Develops and monitors a service plan in conjunction with each client to empower clients, increase their self-sufficiency and to reduce the likelihood of recurring homelessness after being placed into permanent housing
• Responsible for assisting the individual/family by determining what type of aid they need, developing a treatment plan and finding assistance
• Research services available to clients and coordinate the services provided to clients.
• Assist clients with completing paperwork to apply for assistance programs.
• Works independently or as part of a team to assess an individual's or a family's social functioning; assesses individual/family needs and identifies problems; provides education and counseling on an individual or group basis; develops with the client an individual/family plan to improve social functioning.
• Carries Caseload of chronically homeless individuals and families while working to place them into housing and support once in housing.
• Finds, identifies, and works to establish a relationship with chronically homeless individuals and families on by name lists.
• Works a flexible schedule to meet the needs of the program, staff and clients and to be responsive to changing environmental conditions which may impact homeless people.
• Maintains appropriate and accurate documentation of services provided; maintains liaison with community resources to ensure responsiveness; may collect data and file reports; performs other related duties as assigned.
• Through visits with individuals experiencing homelessness, identifies new homeless individuals and families and gathers appropriate information to add them to relevant by name lists.
• Regularly visits homeless service provider agencies to build relationships with agency staff and individuals experiencing homelessness seeking services there, in order to effectively pass on necessary communication to homeless individuals and families on by name lists.
• Research resources offered locally in order to match homeless individuals and families with appropriate services, agencies, and case management.
• Assesses, performs intakes, and works with people to address barriers to housing, creating individualized case plans to achieve goals; provides follow-up case management.
• Follows up and coordinates with agency staff regularly to ensure individuals and families proceed quickly into permanent housing.
• Coordinates with landlords and drives individuals and families to look at possible housing opportunities in affordable housing units.
• Coordinates and drives personal car to transport individuals and families to necessary appointments that will help facilitate quickly getting individuals and families into housing.
• Attends weekly housing group meetings to report on progress and be assigned new tasks.
• Reports on progress daily to the Homeless Program Coordinator.
• Performs other duties as assigned.
  

MINIMUM QUALIFICATIONS:

• Bachelor's degree in social work or a related field required
• Three (3) years of any combination of relevant education, training or experience sufficient to perform the essential duties of the job will be considered. Must be willing to work as a general case manager, providing on-site services, as staffing and patient needs may require.
  

LICENSING AND CERTIFICATIONS: None

KNOWLEDGE AND SKILLS:

Knowledge of:

• Motivational interviewing and practices
• Working with persons in crisis situations
• Local homeless service providers and resources for homeless individuals and families
• Case management techniques
• Relationship building with community partners
• Basic word processing, data entry, and email

Skills in:

• Prioritizing work
• Prioritizing needs of individuals
• Analyzing basic data and reports
• Creative problem solving
• Situational awareness
• Handling multiple tasks simultaneously
• Collaborating with external partners
• Excels in communication and interpersonal skills as applied to interaction with coworkers, supervisor, outside agencies, homeless neighbors and others, sufficient to exchange or convey information and to receive work direction
• Techniques of Non-Violent Crisis Intervention, or other similar program, to safely interact with people who may be mentally ill, abusing substances, or otherwise confused, aggressive or hostile
• Leadership skills to coordinate work amongst other team members
• Ability to work independently with minimal supervision
• Ability to work as a team member
• Ability to relate well with clients and staff
  

PHYSICAL DEMANDS:

Positions in this class typically require: frequent and some strenuous walking, being outside in all types of conditions, lifting up to 20 lbs; frequent bending, lifting, kneeling, sitting, crawling, climbing. Walking on uneven surfaces. Expected to work outdoors in all weather conditions including rain, heat, cold, humidity. Work is frequently outside of the office and includes frequent local travel. May encounter poor living conditions. May encounter some potentially hazardous environments.

WORK ENVIRONMENT:

Light Work : Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects.

SPECIAL REQUIREMENTS:

Safety Sensitive: Y

Department of Transportation - CDL: N

Child Sensitive: Y

SUPPLEMENTAL INFORMATION:

All employees must maintain Tennessee residency from the date of hire.

This position requires a pre-employment background check and drug screening.

The City of Chattanooga, Tennessee is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourage both prospective and current employees to discuss potential accommodations with the employer.