Highway Emergency Response Operator (HERO) - Austin, TX
Full Time
Austin, TX 78723
Posted
Job description
Position Description:
Serco supports the Texas Department of Transportation (TxDOT) by operating the free HERO patrol service program with the purpose of minimizing traffic congestion and improving highway safety by clearing damaged and disabled vehicles and debris from the travel and emergency lanes, and providing traffic control and scene protection at incidents.
You will be part of a team that works closely with TxDOT, local law enforcement and other first responders daily.
As a HERO Operator, you can expect to:
Additional desired experience and skills:
If you are interested in supporting the TxDOT mission and making the roadways safer for the travelling public, submit your application now for consideration. Company Overview:
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco.
If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.
COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).
Looking for a career where you can make a difference every day? Discover this opportunity to become a HERO Operator in Austin, Texas! Starting pay is $18/hour and overtime is available!
Serco supports the Texas Department of Transportation (TxDOT) by operating the free HERO patrol service program with the purpose of minimizing traffic congestion and improving highway safety by clearing damaged and disabled vehicles and debris from the travel and emergency lanes, and providing traffic control and scene protection at incidents.
You will be part of a team that works closely with TxDOT, local law enforcement and other first responders daily.
As a HERO Operator, you can expect to:
- Assist motorists and perform incident management services during assigned shifts
- Provide clear and accurate information regarding incidents and the response required using standard protocol to communicate with TMC Operators, law enforcement, ambulance, fire department, or towing services using radio, telephone, CAD, and e-mail.
- Services include, but are not limited to:
- Clear lane blocking traffic incidents and assist other emergency and support response personnel as requested
- Establishing traffic control and scene protection using signs, flares, cones, flagging, flashing lights, etc. during major incidents
- Providing basic first aid services in accordance with standard and necessary practices until trained emergency responders arrive on the scene
- Changing flat tires
- Adding air to low tires
- Adding gasoline
- Adding water to radiators
- Providing battery jump starts
- Perform vehicle push maneuvers when able
- Calling for towing service or emergency service
- Transporting stranded motorists to a safe location off the roadway
- Providing cell phone service
- Providing drinking water to stranded motorists
To be successful in this role you will have:
- High school diploma or its equivalent
- Valid driver’s license with good driving record
- Available to work various shifts, weekends, and holidays
- Ability to speak English language (Bilingual is plus)
- Ability to work 12hr shifts to include occasional weekends
- Ability to lift/carry 50lbs continuously and up to 100lbs assisted
- Ability to walk the interstate/patrolled roadways unassisted 10-12hrs a day in all weather conditions while removing debris or placing long-term MOT devices
- Ability to safely operate a pickup truck with a 20-30 foot trailer in tow
- Physically able to access the underside of a vehicle
- Minimum age requirement of 21
- This position is contingent upon your ability to pass a preemployment criminal history check and drug screen
Additional desired experience and skills:
- Minor vehicle maintenance knowledge
If you are interested in supporting the TxDOT mission and making the roadways safer for the travelling public, submit your application now for consideration.
Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco.
If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.
COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).
jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.