Join our team at Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic is named the No. 4 hospital in the United States according to the U.S. and World News Report. At Cleveland Clinic, you will be part of a talented, compassionate, and driven team of caregivers. You will work with state-of-the-art technology and provide stellar patient care. At Cleveland Clinic you will build a rewarding career with one of the most respected healthcare organizations in the world.

As a Care Coordinator, you will provide care to high-risk patients in our Hematology and Oncology department. This role requires someone who can multitask in a fast-paced environment. A Care Coordinator will be responsible for encouraging wellness, and reducing emergency department visits and readmissions. Our department is eager to teach and welcome new people to the team. Your primary duties will include:

• Coordinating transfusions and chemotherapy treatments (oral and IV).
• Performing phone triage and appointment follow-ups.
• Reviewing treatment plans with various caregivers.
• Scheduling labs.
• Working closely with schedulers.
  

The ideal candidate:

• Can work with multiple providers in various specialties.
• Has a clinical background (chemotherapy or GYN/ONC experience not required).
• Is compassionate and empathetic.
• Listens to patients and addresses their concerns.
• Multitasks, organizes, and works efficiently.
• Thrives in a collaborative environment.
• Values teamwork and camaraderie.

This is an excellent opportunity for someone who is ready to grow and learn new skills. Cleveland Clinic will assist you by offering tuition reimbursement and cross-training for professional development. This unit is team oriented and works together to provide exceptional patient care.

Cleveland Clinic provides what matters most: career growth, delivering world-class care to our patients, continuous learning, exceptional benefits and working for an organization that offers many long-term career paths. Join us and experience a culture where opportunities to advance and the support to get there go hand in hand.

Responsibilities:

• Identifies which patients in the specialty care practice have ongoing care coordination needs for their specialty condition.
• Outlines the nature and duration of involvement needed by the specialty care team and specialty care coordinator then identifies the primary care team involved.
• Utilizes assessment skills and risk assessment tools to identify patients with actual or potential care needs that would require care coordination.
• Conducts targeted outreach to a defined panel of high risk patients (chronic illness, lack of social support, readmissions, ED visits, surgical episodes, etc.) to ensure timely and efficient care delivery across the continuum of care.
• Utilizes technological tools (registries, patient lists, care team tab, etc.) to manage populations.
• Conducts comprehensive clinical assessments that include disease-specific, age-specific, medical, behavioral pharmacy, social and end of life needs of each patient.
• Informs the patient and family regarding coordination of their care and shares this information with the healthcare team.
• Works collaboratively with interdisciplinary team to develop goals and plan interventions to maximize patient outcomes.
• Monitors patient compliance with plan of care.
• Performs reassessments regarding patient progress toward goals and updates plan of care as appropriate.
• Ensures care gaps are closed around specialty disease/chronic disease/surgical episodes.
• Serves as primary patient contact for team related to condition/surgical episode and facilitates access to services.
• Coordinates members of the patient care team.
• Serves as the liaison between patients, families, and physicians, clinical staff by advocating for patient and families then responding to and facilitates resolution of patient/family questions and concerns.
• Assists in managing transitions of care across care setting, ensuring optimal communication and planning. Identifies barriers to receiving care and facilitates solutions.
• Partners with other care coordinator teams such as primary and transitional care social work, rehabilitation, pharmacy, palliative care and others.
• Defines and ensures compliance with disease-specific care paths for specialty care or chronic disease.
• Works with the patient and family to assess current knowledge, health literacy, and readiness to change, utilizing teach back to assess level of knowledge.
• Coaches patient and family on self-management support; including setting long and short term goals.
• Educates about managing a specialty or surgical condition (inclusive of preoperative, perioperative, postoperative and recovery) inclusive of prevention and health maintenance tasks. Educates and connects to other care providers and community resources to enhance care.
• Works with practices on quality and process improvement initiatives.
• In home care only, this role oversees and directs clinical staff and a team of LPNs to ensure patients receive appropriate services.
• Other duties as assigned.

Education:

• Graduate from an accredited school of professional nursing.
• BSN preferred.

Certifications:

• Current state licensure as a Registered Nurse (RN).
• Specialty certification preferred.
• Basic Life Support (BLS) through American Heart Association (AHA).
• Any registered nurse or advanced practice nurse must obtain a cancer specific certification or demonstrate ongoing qualifying education within the timeframe of the facilities accreditation cycle, if they work in medical oncology, radiation oncology, cancer center or cancer clinic and/or administer chemotherapy within an accredited Cleveland Clinic facility.

Complexity of Work:

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Work Experience:

• Three to five years of nursing experience required.

Physical Requirements:

• Requires full range of motion, manual and finger dexterity and eye-hand coordination.
• Requires corrected hearing and vision to normal range.
• May requires some exposure to communicable diseases or bodily fluids.
• Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required for procedures.