Job description
GENERAL SUMMARY: Duties include tracking technical problems until a solution is identified and implemented to the customer's satisfaction. Problems could include hardware issues, software issues, virus remediation and fault isolation on PCs, LAN equipment, printers, communications devices and other peripherals. Candidate must represent our company in a professional manner by being responsible, punctual and motivated to go above and beyond the call of duty. Must also be highly detail-oriented and organized with excellent analytic and problem-solving abilities. Must display excellent verbal and written communication and interpersonal skills.
LOCATION: Norfolk, VA.
PRINCIPAL DUTIES/RESPONSIBILITIES:
- Responsible for the day to day administration and support of the company's laptops, desktop personal computers, and peripherals.
- Monitor trouble tickets and prioritize problems based on business impact.
- Fulfillment of hardware, new hires and move requests.
- Maintain physical inventory of hardware and software.
- Follow and maintain corporate and department standards and polices.
- Assist in supporting and troubleshooting business applications and software used by desktop clients and call centers within supported customer's scope.
- Maintains and gains knowledge/competency in related Microsoft technologies.
- Perform special projects and individual tasks assigned by management. These must be performed to resolution.
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