Help Desk Technician III - Day Shift - TS/SCI
Job description
Clearance Level Top Secret/SCI Category Help Desk Location Annapolis Junction, Maryland Onsite WorkplaceRequisition Type: Regular
Your Impact
Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
Job Description
Essential Job Functions:
- Install, modify, and repair computer hardware and software both in person and through the use of remote access tools.
- Provides end-user software and hardware troubleshooting.
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
- Assists in the administration of e-mail, Microsoft office, etc.
- Provides remote support access through desktop mirroring and other remote access applications for worldwide sites.
- Maintains current knowledge of relevant technology as assigned.
Qualifications:
- AA degree, 3+ years of experience
- TS/SCI with ability to obtain CI Poly
- Security+ CE or other technical certification to meet 8570 compliance required
- 9.1 certification or able to obtain. Examples of 9.1 certification include: ( A+, HDI-CSR (Customer Service Rep), HDI Support Center Director, HDI Support Center Analyst, ITIL Foundation, Microsoft 365)
- Must be able to meet customer facility COVID requirements
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