Short’s Travel Management (STM) is a family-owned, women-owned, private corporation. We are sports travel experts specializing in team travel, recruiting travel, group hotels, bus charters and air charters servicing hundreds of athletic departments each year. We move more student athletes than any other travel management company. STM’s mission is to enhance the experience of getting there, being there, and coming home. When you win, we all win!

The STM team strives to drive innovation, provide excellent service, and display teamwork, passion and dedication throughout the lifetime of our relationships. STM works with clients to customize travel programs to create efficiencies and maximize the value of our products and services.

NOTE: Applicants should reside within 2 hours of Waterloo, IA for occasional office visits.

Mission: The core mission of a Help Desk Technician is ensuring efficient and accurate technical assistance to Short’s Travel Management employees. They will serve as the first point of contact when an end user submit requests. They will use their best judgement to prioritize tickets based on severity of impact, ask pertinent questions and use troubleshooting skills to resolve or escalate issues in a timely manner. The Help Desk Technician will document resolution techniques, add their own how-to notes to the current library, and suggest new methods of improvement to procedures as they find them.

Position Outcomes:

1. Responding to STM staff requests for support, technology consulting, or implementation assistance.

2. Analyzing and improving help desk support processes

3. Updating & creating new documentation of user support topics, new staff onboarding and employee education.

Key Competencies

• Clear, empathetic verbal and written communicator
• Extends extra effort following up with clients to ensure they are fully satisfied
• Ability to maintain highest level of confidentiality
• Strong work ethic with ability to organize and execute tasks on time

Qualifications

• Knowledgeable on hardware, software, and basic network troubleshooting
• Capable of acquiring new technical skills/knowledge efficiently
• Ability to lift up to 75 lbs (estimate of a server)

Compensation & Available Benefits:

• Competitive salary commensurate with experience
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• 401(k) plan
• Vacation/Paid Time Off

Short’s Travel Management is an EOE employer.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.