Job description
SunPlus Data Group is looking for a Help Desk to work for a State Government facility in Madison, WI.
This is for 12 months to start and is likely to extend
Hours are generally M-F, 40 hrs/week
Pay is $28/hr W2 hourly or $31/hr 1099 (CTC)
JOB#114316
**(THIS POSITION IS CURRENTLY REMOTE BUT IS SUBJECT TO CHANGE AT ANYTIME. MANDATORY WITH NO EXCEPTIONS) **
It usually takes the State Government about 1-3 weeks to start interviews, just so that you are aware of the timeframe. The first interview will usually be via phone or WebEx.
Job Summary:
The State of WI is seeking a Help Desk with documented experience. The Help Desk will comply with the Department’s administrative rules and the agency’s policies and procedures including those related to the Department’s overall Reentry philosophy of using evidence-based strategies, practices, and programs which target an offender’s individual criminogenic needs and risk level.
- Provide technical assistance to all customers seeking help for hardware, software, application, printing, Network, and Operating System issues.
- Reply to customers with established incidents promptly following established standard operating procedures or directives.
- Conduct an assessment of the incident based on the customer’s description; identify the priority and escalate the incident to the appropriate assignment group when unable to resolve the incident on first contact.
- Perform diagnostics and troubleshooting for supported DOC hardware.
- Perform general maintenance on recycled Admin workstations to ensure assets are working properly before reassignment for EdNet purposes.
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