Job description

Here’s what we are looking for:

• Proxit needs someone that sees technology as their passion.
• Must have good communication, documentation, and people skills.
• We want someone looking for a career, not just a job.
• Ability to handle on multiple problems at once and keep a cool head.
• Our customers need someone who is proactive and will address an issue they see before it becomes a problem.

Our Core Values:

• Deliver what you promise.
• Balance is key.
• Be Authentic.
• Do what you love.

What are the requirements?

• Solid knowledge of Windows 10/11 and MacOS
• Solid knowledge of MS Office applications in both Windows and MacOS
• Knowledge of M365 administration and licensing.
• Basic network connectivity troubleshooting skills (Understand how to read Ping and Trace Route results, DNS issues, knowledge of how to crimp network cables, etc.)
• Basic knowledge of Microsoft Active Directory and usage of Security Groups
• Knowledge of the Linux OS is not required but is a big plus
• Good verbal and written skills when assisting customers remotely via phone or emailed response.
• Patience, while most of our customers understand the work we do and how stressful it can be, we need to keep cool heads while ensuring resolution to their problems.

What are your responsibilities?

• Effectively manage issues through multiple forms of inbound requests including in person, queue calls (phone), e-mails, client tracking/ticketing system
• Respond to all Customer requests in timely and professional manner
• Assist with all aspects of technical support, including on-site visits as needed
• Instruct end users in the appropriate use of equipment, software, and/or reference materials
• Data entry (management of data) into our ticketing and documentation systems
• Troubleshoot and resolve issues related to hardware/software, password resets, Microsoft operating systems, security, desktop applications, and peripherals
• Research/troubleshoot issues using the tools available
• Proactively following up on all open issues
• Work closely with other team members to identify and suggest resolutions or improvements
• Navigate internal/external reference support materials

This full-time position is primarily responsible for providing direct support for client for software applications, active configuration of applications, services, integration, maintenance, and upgrading of third-party software as well as operational networks, computer systems, and other IT infrastructure.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off

Experience level:

• 2 years

Schedule:

• Monday to Friday

COVID-19 considerations:
We encourage our staff to wear masks while at customer locations. We maintain good communication with leadership at our customer sites, if we need to address issues, we will do so as needed.

Ability to commute/relocate:

• La Grange, IL 60525: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you legally authorized to work in the United States?
• Do you have a clean driving record in the past 3 years from today?
• Are you willing to undergo a background check in accordance with local law/regulations?
• Do you have a dependable vehicle for travel to/from work locations?
• Do you have valid auto insurance?
• Do you have a valid drivers license?

Experience:

• professional help desk: 3 years (Preferred)
• MacOX troubleshooting: 2 years (Preferred)
• Windows troubleshooting: 2 years (Required)
• Active Directory Administration: 2 years (Required)

Work Location: In person

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