Help Desk Analyst

Full Time
Syracuse, NY 13202
Posted
Job description

We seek an IT Help Desk Analyst to join a small close-knit IT team for a well established organization in Syracuse. This role they are looking for someone who brings great customer service skills, a good technical mindset, and the ability to want to learn and grow to the team.

Our client is working on bringing in their IT services internally so this role will have a broad exposure to IT related items, have room for growth, and work under a very professional and positive manager. Please see the duties below, and if you feel you are qualified please apply today!

Duties -

  • First line of support internally for hardware, software, and application issues
  • A healthy mix of phone, computer, and in-person support
  • Mobile Device support
  • MS Teams, Adobe, Access, Chrome, and MS Edge support
  • Active Directory Support

Requirements -

  • An Associates in IT or 1+ Years of IT experience
  • Active directory experience is preferred but not required
  • A customer service mindset and a good attitude
  • A willingness to work on-site

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift

Work Location: One location

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