Job description

Job Title: Patient Service Representative
Location: Moorestown, NJ
Hours: Monday through Friday 8:45 am to 5:15 pm (may be later if waiting on call back)

SUMMARY - To perform all clerical duties necessary to register and process patients so imaging studies can be performed and billed correctly.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Register patients by collecting/verifying patient demographic information, insurance data and referring physician information as well as meaningful use
• Achieve accurate and complete data entry of each patient
• Check insurance eligibility
• Calculate deductibles and coinsurances
• Collect and post co-pays, coinsurances and balances
• Daily data entry/computer work
• Keep accurate journal sheets of all payments posted
• Schedule appointments. Explain studies, procedures and preps to patients
• Answer the telephone, fax reports, request and release images
• Contact referring physician offices as needed
• Maintain confidentiality and comply with all HIPAA and Corporate Compliance regulations
• Perform all duties according to company/office policies, procedures and standards of conduct
• Regular attendance
• Mandatory overtime as needed
• Punctuality and regular attendance
• All other duties as assigned

QUALIFICATIONS

• High school diploma or equivalent
• Prior experience in a medical office preferred
• Detail oriented
• Ability to multitask in a busy work environment
• Good computer skills, proficient keyboarding and data entry skills
• Knowledge of office equipment (i.e. copy machine, scanner, fax machine, multiline telephone)
• Working knowledge of insurance and billing functions a plus
• Knowledge of medical terminology and anatomy a plus
• Excellent communication skills
• Working knowledge of RIS/PACS system
• Ability to communicate verbally and in writing with patients, their family members and coworkers.
• Physical Demands of the Position – The position requires sitting for 75% of scheduled shift along with standing, walking, reaching and lifting. Use of a computer keyboard, computer mouse and telephone is required for 80-90% of scheduled shift.
• Working Conditions – The position is in an indoor office setting in close proximity to coworkers. There is daily interaction with patients, patients’ family members, coworkers and vendors.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. At any time and without advance notice, management may assign new duties, reassign existing duties, or eliminate duties.

Charlotte Radiology is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

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