Job description
Our doors are
open, and we are
still providing care. Planned Parenthood South Atlantic is committed to providing high-quality, inclusive, and non-judgmental sexual and reproductive healthcare to all genders, sexual orientations, races, religions, abilities, ethnicities, and cultural backgrounds. We are a team of compassionate and dedicated staff members, and we will continue to open our doors to those who need them.
Are you worried about applying because you feel like you don’t meet every single requirement? At PPSAT we are dedicated to building a diverse, inclusive and authentic workplace! If you’re excited about a position but your past experience doesn’t align perfectly with every qualification in the job posting, we encourage you to apply anyways. You may be the candidate PPSAT is looking for!
The challenges we face, past and present, only strengthen PPSAT's commitment to our communities and employees. Our work has staying power. Come join us one of the nation's leading providers of sexual and reproductive healthcare.
Learn more: ppsatcareers.org
Why Planned Parenthood South Atlantic?
We are powerful educators, advocates and innovators for health care. Be part of the diverse Planned Parenthood family. Work hand in hand with like-minded individuals in an environment built on collaboration, open communication, and mutual respect. We’re looking for passionate, dedicated people who are eager to make positive contributions to their community and to our mission.
What's interesting about this job?
The Health Care Assistant (HCA) serves as the first impression of Planned Parenthood South Atlantic (PPSAT) by providing friendly and efficient services to clients arriving at the health center for services or information. The HCA is responsible for maintaining the front office, back office, assisting providers with daily in-office procedures, blood draws, and providing patient education.
Who You Are:
- Passionate about reproductive health care and justice.
- Believe sexual health is essential to every person’s overall health, well-being, and happiness.
- Excited about making patients the priority.
- A firm believer in providing non-judgmental care to our transgender and gender-diverse patients.
- Experience working across a diverse service area.
What You'll Do: (but not limited to)
- Maintains accurate and complete documentation including charts, logs, etc.
- Provide education via telephone or face-to-face in a non-judgmental manner to patients by providing support and information on reproductive and sexual health issues.
- Verify and interpret insurance coverage and benefits both electronically and over the phone.
- Assist clinicians in making patient referrals and documenting appointments scheduled in the patient chart.
- Provides telephone coverage for incoming calls, assists with requests for center appointments as applicable and other calls requesting information.
- Able to interpret and communicate clinic fee scale and pricing information, as well as patient insurance benefits, including copayments/coinsurance.
- Responsible for patient fee receipts, reconciliation of computer journal sheet with daily deposits and timely reporting of same to the Finance Department.
- Ensures patients complete all necessary forms and obtain patient consent for services in an efficient and accurate manner.
- Follows Health Center procedures for the processing and provision of OTC and prescription medications and birth control supplies.
- Assists in assuring the Health Center remains in working order by maintaining an adequate stock of supplies.
- Participates in maintaining uniform patient record systems, e.g. computer data, EHR documentation, and/or patient filing system.
- Works as a team member to meet or exceed center productivity and customer satisfaction goals.
- Serve as laboratory testing personnel: collect and prepare laboratory specimens; maintain/check laboratory instruments; perform laboratory-related quality controls; order and result in laboratory tests in the medical record; draw blood; dispose of contaminated supplies; perform and interpret in-house laboratory tests; participate in competency and proficiency requirements based on laboratory testing performed; demonstrate problem-solving skills.
Schedule:
- Part-time position working Monday through Wednesday at the following schedule:
- Monday: 12:00PM – 5:00PM
- Tuesday: 12:00PM – 6:00PM
- Wednesday: 2:30PM – 7:00PM
All staff are expected to remain at the health center until all patients are checked out, documentation is completed and the health center is cleaned.
What You Get:
- Experience with a trusted leader in affordable, high-quality, healthcare
- Experience using EHR
- Quality cross-training in clinical skills
Compensation:
All HCA's start at a non-negotiable $17.00 an hour, and are eligible for periodic pay increases based on tenure and skill check-offs. PPSAT's compensation philosophy is based on equity and transparency. The HCA Tier Program intends to maintain and promote internal equity, transparency, and skill growth.
This position requires a background check once a job offer is extended to the final candidate. PPSAT does not discriminate in employment and understands the many barriers candidates may face when applying for jobs. One of those barriers is the criminal justice system and its effects on background checks. We understand that these barriers more often negatively impact BIPOC. A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, the seriousness of violation, and job relatedness are considered in all employment decisions.
This position requires a background check once a job offer is extended to the final candidate. PPSAT does not discriminate in employment and understands the many barriers candidates may face when applying for jobs. One of those barriers is the criminal justice system and its effects on background checks. We understand that these barriers more often negatively impact BIPOC. A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, the seriousness of violation, and job relatedness are considered in all employment decisions.
PPSAT is committed to workforce diversity and aspires to reflect the communities we serve. To that end, we strongly encourage BIPOC, LGBTQ-identifying individuals, people with disabilities and other underrepresented groups to apply.
About Planned Parenthood South Atlantic:
For a century, Planned Parenthood has been one of the nation's leading providers of excellent, affordable health care for women, men, and young people, and the nation's largest provider of sex education. Planned Parenthood health centers provide contraception, testing and treatment for sexually transmitted infections, and lifesavings cancer screenings. We serve women, men, and young people from every community and income level. Our work has staying power. We serve our communities with non-judgmental, compassionate care, no matter what their circumstances.
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