Head of Access Services - Library
Full Time
San Antonio, TX 78249
Posted
Job description
The University of Texas at San Antonio Libraries seeks a user-focused, collaborative Head of Access Services to provide innovative leadership and management for the Access Services Department at the UTSA Libraries' John Peace Library, Downtown Library, and Applied Engineering and Technology Library locations. The department supports the teaching and research goals of UTSA students, faculty, and staff, facilitating access to resources through circulating collections, print and electronic reserves, interlibrary loan and delivery, stacks management, and technology lending.
The position:
The position:
- Manages access services policies and procedures across the Libraries to ensure service
quality, innovation, and creative use of resources.
- Works in collaboration with library and campus colleagues to ensure building safety and
security and carries out policies to provide a welcoming and productive learning
environment in the Libraries.
- Is responsible for hiring, training, and managing 22 staff members and 50 students in
the department.
- Oversees circulation and course reserves functions in the Libraries' Ex Libris system.
- Investigates, develops, and implements 21st century access services, working with other
managers and staff to develop programs and services that meet changing user needs.
- Models and promotes excellent customer service to library users, resolving problems
and responding to faculty, staff, and student requests related to access services.
- Develops, analyzes, and reports appropriate metrics to support data-driven process and
service improvements.
- Maintains current awareness of best practices, techniques, theories, and new
technologies related to access services by attending conferences, training courses, and
workshops promoting professional development.
- Provides input on strategic and operational planning processes, ensuring that
departmental goals further the mission of the Libraries and the University, as a member of the Libraries' Leadership Council.
The position supervises staff with flexible onsite and hybrid work schedules and is eligible for a hybrid work modality, depending on departmental needs.
Qualifications & Experience
Required
- Master's degree (degree by date of hire)
- Five years of experience working in access services in libraries (e.g., circulation, course
reserves, public services, interlibrary loan and document delivery, technology lending, or stacks management)
- Three years of direct supervisory, management, and leadership experience
- Demonstrated advanced experience using an ILS such as Ex Libris Alma or other library management systems
- Knowledge of information and bibliographic management systems and their application to access and user services
- Demonstrated understanding of best practices, issues, and national trends in academic research libraries and in access services
- Demonstrated ability to set and articulate staff performance expectations and departmental goals, and direct work in a collegial, flexible, and cooperative manner
- Excellent interpersonal skills with the ability to work collaboratively with people from a range of diverse backgrounds
- Outstanding oral and written communication skills
- Excellent organizational skills and the ability to effectively prioritize and balance multiple assignments and projects
- Strong service orientation; demonstrated ability to mentor staff and promote staff development
- Use of standard office equipment and software
- Criminal Background Check (CBC)
Preferred Qualifications
- Master's degree in library science from an ALA accredited program
- Three years of demonstrated advanced experience using an ILS such as Ex Libris Alma or
other library management systems
- Project management experience
- Evidence of creative approaches to service problems
- Ability to collaborate with other staff and faculty
Salary: Minimum $70,000 / flexible, commensurate with experience and qualifications. This is a full-time A&P, benefits-eligible position.
Job Posting Closes: 04/21/2023
UTSA
The University of Texas at San Antonio (UTSA) is redefining higher education as a next- generation Hispanic-thriving university where students from all backgrounds can excel.
With a focus on student success and research excellence, UTSA is serving as a model for the urban-serving public universities of the future. Through the transformational learning experiences that we provide, UTSA is creating bold futures for our students, the citizens of San Antonio and beyond.
To apply, visit: https://zahr-prd-candidate-ada.utshare.utsystem.edu/psp/ZAHRPRDADA/EMPLOYEE/UTZ_CG/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=9689&PostingSeq=1
jeid-01d0e2bd16f4d049803631f6df3aec67
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