Job description

The guest specialist position is a customer service/front desk receptionist position. The candidate should be comfortable interacting with guests both over the phone and in person. Job responsibilities include working with guests over the phone (ie. booking appointments, receiving feedback, etc.) and in person (welcoming guests, offering them refreshments, ringing out guests, etc.), basic cleaning tasks (ie folding towels, sweeping, keeping the salon neat) some potential additional tasks (ie ordering inventory, placing reorders with reps, making sure stylist schedules are full and organized, deescalating and providing solutions for unhappy guests, making sure the overall salon guest experience is positive and friendly). As a high end salon that prides itself on nurturing a positive and comfortable atmosphere, we are looking for someone to join our team that is friendly, personable, and confident. No experience in the hair industry required, and is in fact encouraged. This is a customer service job only and hair stylists or colorists are not eligible for this position unless not interested in doing hair. Experience with customer service is required.

Work Remotely

• No

Job Types: Full-time, Part-time, Contract

Salary: $15.00 - $25.00 per hour

Benefits:

• Employee discount

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Weekend availability

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 2 years (Required)

Language:

• English (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

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