Job description

Guest Service Representative / Night Auditor

Department
Front Desk

Job Summary

Represents the hotel to the guest throughout all stages of the guest’s stay. Determines a guest's reservation status and identifies how long the guest will stay and assigns rooms accommodating special requests whenever possible. Verifies the guest’s method of payment and follows established credit-checking procedures. Works closely with the housekeeping department in keeping room status reports up-to-date and coordinates requests for maintenance and repair work. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
Knows the location and types of available rooms as well as the activities and services of the property.

Duties and Responsibilities Including, but not limited to:
1. Registers guests and assigns rooms. Accommodates special requests whenever possible.
2. Assists in pre-registration and blocking of rooms for reservations.
3. Thoroughly understands and adheres to proper credit, check cashing, and cash-handling policies and procedures.
4. Understands room status and room status tracking.
5. Knows room locations, types of rooms available, and room rates.
6. Uses suggesting selling techniques to sell rooms and to promote other services of the hotel.
7. Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
8. Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures.
9. Knows how to use front office equipment.
10. Processes guest check-outs.
11. Posts and files all charges to guest, master, and city ledger accounts.
12. Uses proper telephone etiquette.
13. Uses proper mail, package, and message handling procedures.
14. Attends department meetings.
15. Coordinates guest room maintenance work with the engineering and maintenance division.
16. Knows all safety and emergency procedures. Is aware of accident prevention policies.
17. Completes duties and confirms on shift checklist as assigned.
18. Various other duties as assigned by Supervisor.

Job Types: Full-time, Part-time

Pay: $10.00 - $13.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Night shift
• Weekend availability

Experience:

• Hotel experience: 5 years (Required)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)
• Day Shift (Preferred)

Work Location: In person

jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.