Guest Service Representative / Front Desk
Full Time
Birmingham, AL 35242
Posted
Job description
We currently have an opening for a Guest Service Representative.Dynamic individuals who are team players and are looking to join a positive environment are encouraged to apply. Key attributes and responsibilities of the position include:
- Practices customer service behaviors, such as listening, initiative, responsiveness, cheerfulness, accommodation, courtesy, honesty, and professionalism
- Demonstrates good communication skills and helps ensure optimum communication between all guests, all shifts, departments, and management
- Checks guests in and out in a cheerful, friendly manner, maintaining efficiency, accuracy, and compliance with legal requirements and company standards
- Ensures accurate processing of charges and completes/balances end of shift reports with full handover to next shift
- Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages
- Observes safe cash handling procedures required by company policy and is responsible for the cash drawer, cash, and credit card information transactions for the shift
- Takes and records advance reservations accurately and confirms requests
- Maintains a clean and organized lobby and front desk area including restocking coffee and amenities Qualifications:
- Experience in other hotels or a comparable service industry dealing with customers
- Prior PMS system experience a plus!
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