Job description

Summary: This is a part-time position with the opportunity for growth. The Guest Services Host (Retail-Tickets) is the first point of contact for our guests. They are responsible for greeting guests, selling admission tickets and merchandise, andproviding general information about Winchester Mystery House and its’ history, programs, and offerings. The Guest Service Host will also be responsible for guest safety at our ancillary attractions in addition to assisting in other areas of the operation as needed and will help maintain cleanliness and safety protocols in their assigned areas.

This will be achieved by performing the following duties.

Essential Responsibilities include the following. Other duties may be assigned.

• Cordially greet and interact with guests to determine type of ticket media or merchandise desired.
• Conduct health and security screenings for guests entering the property.
• Demonstrate, create and sell merchandise to guests utilizing knowledge of products.
• Displays merchandise, suggests selections that meet the guest’s needs, and emphasizes selling points of article.
• Ensure that the highest standards of presentation and merchandising are implemented and maintained across the retail operation.
• Clean and maintain shelves, counters, windows, ventilation grills and cashier stations as required. Sanitize equipment per WMH cleaning protocols.
• Keep work and guest areas clean, neat, and organized with general cleaning duties (i.e. empty trash, mop, vacuum, sweep, dust, etc.).
• Maintain fully stocked shelves, counters, tables or display racks with appropriate merchandise at all times.
• Monitor all areas to avoid and/or detect theft to assist in maintaining estate assets.
• Use cash register to correctly total price and tax on merchandise selected by guest.
• Maintain social distancing and capacity protocols as required by external agencies and internal WMH protocols.
• Maintains the integrity of the departments cash control system including completing all required documentation and balancing drawer(s) at the end of the day as specified.
• Be responsible for the end-to-end guest experience for our ancillary attractions. This will include teaching guests the basics of the experience and supervising guests to ensure that all participants are acting in a safe and responsible manner.
• Responsible for keeping up with memos, newsletters, or any printed material given by management.
• Other duties may be assigned including acting as a host for Mansion or Garden tours guest control and special events.
• Will be required to work periodic events which include Nights, Weekends, and Holidays.

Competencies: To perform the job successfully, an individual should demonstrate the following:

• Job Knowledge / Technical Skills – Thoroughly understands all aspects of the job; possesses practical hands-on experience; Needs some direction. Drive to continuously build owns knowledge base and improve professional skills.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things; Speaks and writes clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Writing is clear, informative and professional.
• Team Work - The ability to work effectively with others, balancing the needs of the team and those of the individual; Gives and welcomes feedback.
• Administration and Organization Support - Follows policies and procedures; Processes paperwork accurately, timely and legibly; Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance and Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Safety and Security - Daily actions demonstrate our standard for a safe and secure workplace.
• Planning Organization- Ability to prioritize workload, attain needed resources and execute a plan that optimized results.
• Dependability- Can be relied upon to meet schedules, deadlines and productivity standards; completes tasks on time or notifies the appropriate person with an alternate plan.
• Problem Solving/Judgement- Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions and assess consequences; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Appearance and Grooming- Practices and appropriate grooming, hygiene and attire selection.
• Initiative- Volunteers readily; undertakes self-development activities; seeks increased responsibilities; looks for and takes advantage of opportunities; asks for and offers help when needed; Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Language Skills: Must possess the ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
• Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions. Ability to apply concepts of basic algebra and geometry.
• Reasoning Ability: Must possess the ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Must possess the ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is:

Standing and Sitting: Specific demands for standing and sitting on this job:

• Frequently required to stand for entirety of shift.
• Occasionally required to sit.

Walking and Reaching: Specific demands for walking and reaching on this job:

• Frequently required to walk and reach with hands and arms.

Climb, Balance, Crawl: Specific demands for this job:

• The employee is regularly required to climb or balance and stoop, kneel, crouch, or crawl.

Dexterity and Sense of Touch: Specific demands for sense of touch and dexterity on this job:

• Frequently required to use hand to finger movements, handle, or feel.

Lifting: Specific demands for lifting on this job:

• Regularly lift and/or move up to 10 pounds.
• Occasionally lift and/or move up to 25 pounds.

Vision: Specific vision abilities required by this job:

• Close vision.
• Distance Vision.
• Color Vision.
• Peripheral Vision.
• Depth perception.
• Ability to adjust focus.

Verbal and Auditory Demands: Specific talking and hearing abilities required by this job:

• Must be able to talk and hear

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually loud.
• The employee is regularly exposed to outside weather conditions.
• The employee is regularly exposed to wet and/or humid conditions.

The employee is exposed to:

• High, precarious places

Hours per week:

• 10-19
• 20-29

This Job Is:

• Open to applicants under 18 years old, provided it is legally allowed for the job and location
• Open to applicants who do not have a high school diploma/GED
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education

Work Remotely

• No

Job Type: Part-time

Pay: $20.00 per hour

Benefits:

• Flexible schedule

Schedule:

• 4 hour shift
• 8 hour shift

Experience:

• customer service: 1 year (Preferred)
• Cash Handling: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

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