Role: : The Guest Service / Front Desk Manager is responsible for supporting the Assistant Front Office Manager with mentoring and coaching associates, as well as following-up with guests. He/she is also responsible for generating new ideas and to help the front office team in being efficient; and to perform job responsibilities satisfactorily and to according to department standards. Adheres to all Company, Safety and Department policies and procedures. Fosters team work and provides excellent guest service, anticipates guest needs to exceed guest expectations. Builds brand loyalty by living the JW Marriott Core Values.

SKILLS/QUALIFICATIONS:

• Must be literate and able to communicate in English.
• Must possess a high school diploma or GED. College or technical training preferred.
• Must have a minimum of one-year experience in a supervisory or management role.
• Excellent customer service skills and telephone etiquette.
• Must possess basic computer skills to include Word, Excel, Internet and e-mail.
• Must have experience with money handling procedures.

REQUIRED CERTIFICATE/LICENSE: Valid Gaming card (Registered with Gaming Control).

MAJOR JOB DUTIES: Duties include, but are not limited, to the following:

• Oversees AYS, Bell/Valet, Front Desk and Concierge
• Trains, develops and supports staff to ensure our guests receive the best possible service
• Leads by example and initiates implementing new ideas
• Recognizes and rewards good performance
• Counsels, coaches, disciplines and documents the performance of staff
• Ensures all policies and procedures are in order and followed by each associate
• Ensures room inventory is properly maintained
• Knowledgeable of all emergency procedures and policies
• Ensures all daily tasks are completed
• Controls costs and meets budget guidelines
• Each associate is expected to carry out, within their capabilities, all reasonable requests by management

PHYSICAL, ENVIRONMENTAL & OTHER REQUIREMENTS:

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in a (type of location, i.e. office, kitchen, restaurant, casino, etc) environment and in other locations throughout the property. Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. A casino environment typically allows smoking.

• Interacts with management, applicants, fellow Associates and/or guests.
• Ability to verbally communicate effectively with guests and coworkers
• Requires prolonged sitting or standing and mobility.
• Requires bending and reaching.
• Requires transporting, pushing, pulling, and maneuvering items weighing up to 30lbs.
• Requires lifting items weighing up to 30lbs.
• Prolonged periods of standing and/or walking
• Requires eye/hand coordination.
• Requires use of standard office equipment.
• Requires basic math.
• Requires the ability to distinguish letters, numbers and symbols.
• Ability to and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.
• Exposure to cleaning chemicals

About the JW Marriott Las Vegas Resort & Spa

The JW Marriott Las Vegas Resort & Spa offers world-class luxury just 20 minutes northwest of the famous Las Vegas Strip. The Las Vegas resort is accessible to Las Vegas Speedway, TPC Las Vegas and a number of other golf courses. The JW Marriott features 548 well-appointed guest rooms and suites set amid 54 acres of lush gardens. Voted as one of the Top 5 Las Vegas Resorts by readers of Condé Nast Traveler, and recognized as a Top-Performing Business on TripAdvisor ranked in the top 10% worldwide for traveler feedback, the Las Vegas resort also includes a full-service spa, state-of-the-art fitness center, 33 meetings rooms with 100,000 square feet of flexible space, more than 9 restaurants and the on-site Rampart Casino.

Enjoy exclusive employee perks:

• Heath, dental, vision
• Life Insurance
• Free meals
• 401k Match

Marriott brand worldwide travel discounts and benefits.