Job description

• *Minimum Combined Salary $35,000- $500 Sign-On Bonus After 90 Days*

Psssst, hey you! Are you looking to start a career in the hospitality industry? Or are you looking for a change of scenery from your current occupation? If the answer to either one of those questions is "yes", then we are hiring a Full-Time Guest Service Agent to join our team!

The Hampton Inn Richmond-North/Ashland (Magnolia Hospitality) is located near Randolph Macon College in the charming, college- town of Ashland, Virginia; just a few miles south of the King's Dominion amusement park. Our property has just been awarded the "2022 Hilton Award of Excellence" for performing in the top 5% of the over 2,000 Hampton Inn hotels. Our property is well-known in our area for its cleanliness, but most importantly for our amazing staff!

HOTEL EXPERIENCE REQUIRED: Hilton or Hampton Inn front desk experience is preferred, but anyone with hotel experience is welcome to apply! (Works on PEP Operating System, not OnQ.)

POSITION SUMMARY: The hotel operates on a 24-hour schedule with the standard 7a-3p, 3p-11p, & 11p-7a shifts. We are currently looking to hire someone who is able to work 7a-3p and 3p-11p based on the needs of the hotel.

Guest Service Agents are responsible for:

• Greeting guests as they are encountered throughout the hotel.
• Processing guest check-ins and check-outs; efficiently and accurately.
• Issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.
• Processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures.
• Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.
• Keeping the front desk and lobby area clean during your shift.

Requirements:

The ideal Guest Service Representative will present the following:

• Customer service experience
• Accurate cash handling experience
• Excellent verbal communications
• Strong organizational skills and detail orientation
• Ability to operate computers and office equipment
• Positive attitude, outgoing and friendly
• Ability to handle pressure with poise and finesse
• A true passion for the hospitality industry
• Commitment to exceptional guest service and teamwork
• A fun, positive attitude with a sense of humor

Job Type: Full-time

Work Remotely: No

We look forward to meeting you and we invite you to join our Hampton family!

Job Type: Full-time

Pay: From $35,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Signing bonus

Ability to commute/relocate:

• Ashland, VA 23005: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel: 1 year (Required)
• Hilton: 1 year (Preferred)

Shift availability:

• Night Shift (Required)

Work Location: In person

jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.