Guest Service Agent 1/Jr. - Loews Hotels Universal Orlando
Full Time
Orlando, FL
Posted
Job description
Loews Hotels & Co co-owns and operates eight hotels in partnership with Universal Orlando. Each one is an attraction in itself with distinctively themed environments that range from an Italian seaside village to a Caribbean island paradise. Our Team Members deliver exceptional experiences and genuine guest service to provide the ultimate Universal Orlando Resort vacation. We offer competitive pay and benefits as well as numerous career and advancement opportunities across our growing campus of hotels, in addition to the Lakewood Regional Support Center, our heart-of-house facility supporting all Orlando hotels.
Apply today at Loews Hotels at Universal Orlando voted Top Workplace 2022!
We offer free entrance to Universal Orlando Theme Parks, SeaWorld Orlando, and Busch Gardens Tampa Bay including guest passes to share with Friends & Family and a discounted Travel Program for all benefit eligible positions. Additional benefits include: a free meal for every shift, Uniforms, Tuition Reimbursement, 401K, and Medical, Dental, and Vision Insurance.
Once you are a part of our team, the growth opportunities are endless through our GREAT Internal Promotion Program.
Preferred Qualifications:
- Basic English language communications required.
- Excellent telephone and guest services skills
- Requires full availability including days, nights, weekends, and holidays.
Responsibilities:
- Operates PC based console system with multiple telephone line capacity.
- Receives, processes, and follows up on guest requests for banquets, engineering, housekeeping, laundry/valet, security, star service, or any other services and/or amenities.
- Gives callers accurate and precise directions to several locations related to hotel property and surrounding area. Knowledgeable of hotel services, amenities, and special events. Maintains directory of current activities including but not limited to character dining, recreation, spa, and children’s camp.
- Serves as communications hub during Emergency Procedures.
- Other duties as assigned.
jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.