Job description

Waterville Valley Resort is seeking full-time and part-time, guest services agents. Waterville Valley Resort is an “at-will” equal opportunity employer.

JOB DESCRIPTION:

Provide great guest service to Waterville Valley Resort by supplying accurate information to all our guests about Waterville Valley regarding lodging, activities, and other amenities.

Essential Duties and Functions/Responsibilities/Tasks:

• Works under the direction of the Reservations & Guest Services Supervisor.
• Process all reservation requests, changes, and cancellations received by phone, or email including ski mountain related reservations
• Upsell lodging packages as well as ski related items when in season
• Must be willing and able to work nights, weekend, and holidays

JOB QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential task.

• High school diploma or equivalent; or one to three months related experience
• Being able to sit for an extended period talking to people on the phone
• Ability to read, write, type, and communicate effectively in a professional manner
• Proficient in Excel
• Attention to detail

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Ability to commute/relocate:

• Waterville Valley, NH 03215: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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