Job description

### ABOUT US:

We’re Brightside, a feel-good company from the Founders of Drybar. We’re looking for friendly, energetic, and committed Guest Experience Representatives to launch our Culver City flagship location and help our guests to feel lighter and brighter! Brightside brings the benefits of infrared sauna and yoga together into one healing and day-changing experience that leaves our team and our guests feeling good. It has been our deepest wish to create a yoga concept that is consistent, genuinely uplifting, inspiring and filled with heart & soul. You know all the feel-good amazingness you experience at Drybar? - You’ll find it here too.

### THE FEEL-GOOD REVOLUTION

We provide more than just yoga and saunas. We help our guests feel lighter and brighter the minute they walk in the door. So they can be better mothers, fathers, partners, bosses, friends, coworkers, neighbors, and friends. We make the world a better place, one good feeling at a time.

### BENEFITS & PERKS

A revolutionary, feel-good culture
100% work from home
Competitive pay & flexible schedules
Health benefits and 1-week paid vacation for full-time employees

Peer to peer recognition through Bonusly - an easy way to claim rewards for being recognized by your team
Brightside swag to brighten your day

### ABOUT YOU

You are experienced in resolving guest issues via email for high-volume B2C technology businesses.
You have experience brightening guest’s days via phone support.  
You are technically proficient, a self-starter, and adaptive to change.
You stretch yourself to prioritize multiple tasks in a fast paced environment.
You are obsessed with over-the-top, first-class guest service and thrive in ensuring an amazing experience for anyone and everyone who interacts with you.
You radiate positivity and  inspire trust through teamwork
Words that describe you include: bright, empathetic, energetic, and detail-oriented.
You have a hospitality orientation, are gracious and patient, and warm in nature with strong communication skills.
Beyond ensuring an amazing experience, you are eager to join a guest-first brand dedicated to transforming the yoga experience for our guests, as well as for you and your future.
You are passionate about all things health and wellness and wholeheartedly believe in the benefits of yoga for a balanced lifestyle.
You can’t help but constantly uplift those around you striving to be the best versions of yourselves, and you’re excited to leap into a rewarding adventure with Brightside.

### YOUR RESPONSIBILITIES AT BRIGHTSIDE

Respond to guest inquiries via email, phone, and SMS
Expert at all things app-related! Brightside experience is completely digital end-to-end so you’ll assist guests with downloading our app, setting up their account, booking appointments, becoming a member, and so much more
Serve as the liaison that connects guest feedback with internal teams such as Studio Management, Front of House Operations and the Corporate Team
Demonstrate expertise in all technologies used to support all Guest inquiries
Identify opportunities to improve the guest experience, internal processes and tools
Please note, this is a remote / work-from-home opportunity

### EXPERIENCE REQUIREMENTS

1+ years experience working in customer service at a high-volume B2C technology business
Excellent people skills and a strong focus on customer service
Strong written and oral communication skills
Outstanding problem solving and troubleshooting skills
Able self-starter with the ability to multitask in a dynamic startup environment
Experience working with Zendesk preferred
Experience working with Mariana Tek preferred
Must be able to work weekends
Must live in California

Job Type: Part-time

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