Job description

Guest Experience Host
Madame Tussauds Hollywood, 6933 Hollywood Blvd
Hollywood, California, 90028
United States
Guest Experience Host
Madame Tussauds Hollywood, 6933 Hollywood Blvd
Hollywood, California, 90028
United States

*Take a starring role with A-listers at Madame Tussauds Hollywood!*

Do you have the Magic in you to create memorable experiences? Can you cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at Madame Tussauds Hollywood!

*About the Role*

Come experience the glittering world of fame at the world’s best-known wax attraction on Hollywood Boulevard! As a Guest Experience Host, you will help to create memorable experiences for our guests. Working in a variety of positions across the attraction, you will help to deliver the highest possible standards of guest service, presentation, and product knowledge at all times. You will ensure that our guests are having fun by connecting with them in a magical, fun, and safe environment.

Responsibilities:

• Adopts an enthusiastic, assertive, and passionate approach to Guest Service, and demonstrates the Merlin Values at every opportunity.
• Demonstrates a strong commercial approach, maximizing the department’s sales & retail goals.
• Seeks out guest contact and displays enthusiasm and boundless amounts of fun energy.
• Ensure that our extended queue lines are managed in a safe way while still delivering an excellent guest experience.
• Ensure all guest-facing areas have well stocked product displays and at point of sale registers, ready for the attraction opening and that the areas are maintained and kept clean and tidy throughout the day.
• Ensure the highest standards of accurate and efficient transactional card & digital pay handling procedures while monitoring guest flow.
• Follow opening and closing procedures as detailed in the department’s operating plan.
• Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).

About You:

• Fun, dynamic, and friendly personality.
• Excellent communication, listening, and motivational skills.
• Able to work in areas with public access, loud noises and confined spaces.
• Proven ability to work on multiple projects simultaneously and multi-task as necessary.
• Self-motivated, able to work independently or as part of a team.
• Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

Preferred Qualifications:

• Previous experience in service industry/hospitality/retail

Education:

• High School Diploma or equivalent

About the Benefits:

Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization.

- Flexible hours

- 30% discount in the retail store

- Merlin Magic Pass which give you free admission to Merlin attractions worldwide

- Competitive 401(k)

- Employee Assistance Program

- Discounts through the Merlin Marketplace Website – on almost anything you buy online

- Discounts through Plum Benefits – on tons of ticketed events

- 30% discount at Skechers.com and Skechers stores

- FUN working environment and much more!

About Us:

Madame Tussauds is the ultimate celebrity fun day out, where else can you get up close and personal with A-List celebrities, sporting legends, political heavyweights and historical icons? Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator with over 100 attractions, eight hotels and three holiday villages in 22 countries, across four continents and we run some of the best-known names in global leisure! These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family

Location: Madame Tussauds, 6933 Hollywood Blvd, Hollywood, California, 90028

Job Type: Part-time

Pay: $17.00 per hour

Schedule:

• 4 hour shift
• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

Work Location: One location

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