Job description
SUMMARY:
- The Workplace Service Ambassador is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times.
- Manage and maintain all public areas, the ambassador will be the point of contact for reception and executive office.
RESPONSIBILITIES:
- Provide high-level internal and external customer support
- Restock office, kitchen, and pantry supplies
- Prepare and maintain conference rooms for executive and client meetings, align all furniture to ensure a welcoming look.
- Set-up all conference rooms for new/continuing meetings
- Maintain and report all maintenance related reports
- Greet and welcome visitors with a smile, maintaining eye contact through the entire interaction.
- Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interest
- Coordinate luggage drop-off and pick-up
- Ensure the cleanliness of all open work, lobby, and kitchen areas
- Coordinate and arrange basic office equipment repairs and maintenance
- Carry out instructions for security, fire, health and safety guidelines
- Provide first-line support for basic office technology
- Provide general administrative support
- Interface with vendors (catering, AV, etc.) to provide seamless customer support
- Respond to inquiries and anticipate customer needs
- Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications
- Maintain a strong awareness of business activity and communicate all updates with your team members
- Communicate and interact effectively with all other departments
- Conduct opening and closing walkthroughs daily
- Complete other duties as assigned
KEY COMPETENCIES:
- A genuine sense of hospitality, with a commitment to delivering the Platinum Service® Standard
- The ability to work under pressure, while constantly interacting with visitors in a public environment
- The ability to prioritize tasks and juggle many jobs simultaneously
- Excellent listening and oral communication skills
- Basic computer skills and knowledge of office technology / equipment
- Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details
- Discreet, ethical and committed to maintaining a high degree of confidentiality
- A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain
- The ability to move & lift conference furniture and supplies up to 50 lbs
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