Job description
Your Job
Indeed is seeking an experienced Group Vice President to lead our growing Client Success team. These teams support our clients and work hand-in-hand with our Sales teams to ensure appropriate onboarding, growth, satisfaction and retention of Indeed’s clients. Our global client base is made up of millions of direct employers from small to medium organizations to Fortune level businesses. You will share client feedback across the business and help deliver it into the hands of our product and engineering teams. This is particularly pertinent now as we transform the world of hiring with innovative tools that dramatically improve our client’s metrics, like speed to hire and cost per hire. You will be client facing, and always stage ready!
This is a critical role that requires a strategic, technically minded, process-driven, results-focused individual who can partner with our greater Client Success, Sales and functional leaders to deliver high-quality service and successful outcomes to Indeed's clients. You will have strong managerial skills to lead a workforce of various experience levels, across multiple locations, and differing priorities based on the client segment. This leader will demonstrate clear communication skills, strong engagement tactics, the ability to deliver on established OKR’s, and a solid knowledge of the job advertising industry. The GVP of Client Success will jointly develop the high-level strategy for team structure and growth plans, influence other Indeed teams to benefit their clients, and work with Sales partners on identifying large client opportunities.
This role reports to the Chief Revenue Officer and will partner closely with peers to support the growth, development, oversight, and procedural improvement of their team.
Responsibilities:
- Collaborate with Client Success and Sales Senior Leadership teams to design and enhance work processes and procedures that support an excellent customer experience and ensure our customers are successful, drive conversions, reduce churn
- Track and analyze overall team cost structure to maximize profitability, reduce costs and meet financial targets
- Become an Indeed product and service expert in order to reinforce and educate clients on Indeed’s product suite, measurement capabilities and services
- Advocate for innovation and effectively lead through change. Skillfully present the voice of our customers to Indeed’s Product & Engineering teams to provide strategic insights that improve our product value
- Foster a culture that embodies Indeed's values across the Client Success team and effectively lead, develop and motivate the teams with an emphasis on empathy and inclusion
- Support with Salesforce migration, integration of tech stack that will help Client Success teams be more effective
Who You Are
- 15+ years demonstrated success leading high performing client support teams
- 7+ years leading client support leaders across global markets
- 7+ years experience growing a large scale client support organization globally
- Experience servicing clients inside Digital Advertising, SaaS and/or multi-platform solutions is highly preferred
- Excellent communication and analytical skills and ability to present information to audiences at all levels of the organization
- Ability to develop strategic plans with minimal direction while moving things from complex to simple
Who we are
Our Client Success team provides expert support to our clients, partners and fellow teammates around the globe. We focus on collaboration, the ability to adapt to client needs, and a passionate approach to service.
Learn about our global employee perks, programs and benefits - https://benefits.indeed.jobs/
Our Mission
As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.
(*comScore Total Visits, September 2021)
Salary Range Disclaimer
The base salary range represents the low and high end of the Indeed salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), an open Paid Time Off policy, and many region-specific benefits.
Salary Range Transparency
US Remote 300,000 - 450,000 USD per year
Equal Opportunities and Accommodations Statement
Indeed is a proud equal opportunity employer. We are deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We are committed to creating an environment where all employees feel included and have a strong sense of belonging. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, family/marital status, refugee or immigration status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, veteran status, or any other non-merit based or legally protected grounds.
We encourage people from all backgrounds to apply and join us in our mission of helping people get jobs.Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Help at 1-855-567-7767, or by email at TAhelp@indeed.com at least one week in advance of your interview.
Fair Chance Hiring
We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals and individuals with arrest or conviction records, a fair chance at employment. We also comply with state and local requirements such as the San Francisco Fair Chance Ordinance.
Our Policies
View Indeed's Applicant Privacy and Accessibility Policies - https://www.indeed.com/legal/indeed-jobs
Where legally permitted, Indeed requires all individuals attending or working out of Indeed offices or visiting Indeed clients to be fully vaccinated against COVID-19. For positions that can only be performed at an Indeed office, candidates must be fully vaccinated against COVID-19 and present acceptable proof of vaccination by the date of hire as a condition of employment. For positions that require some in-office work or in-person client meetings, exceptions to these in-office or in-person job requirements may be made at the discretion of the business through June 2022, at which point full vaccination will be required. Indeed will consider requests for reasonable accommodation as required under applicable law. To qualify as being fully vaccinated against COVID-19 there should have been a two week period after receiving the second dose (or any government recommended booster shot) in a 2-dose COVID-19 vaccine series, or a two week period after receiving a single-dose (or any government recommended booster shot) in a single dose COVID-19 vaccine.
Reference ID: 40904
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