Group Leader

Full Time
Newtonville, MA 02460
Posted Today
Job description
POSITION SUMMARY
Opportunity: Full-time Position at Cradles to Crayons.
Department: Operations.
Title: Group Volunteer Leader.
Hours: Non-Exempt.
Reports to: Manager of Production Planning & Volunteer Engagement.
Location: Newton, MA.
About Cradles to Crayons:
Cradles to Crayons® (C2C®) believes that all children deserve the essentials they need to feel safe, warm, ready to learn and valued. Founded in 2002, Cradles to Crayons provides children from birth through age 12, living in homeless or low-income situations, with the essential items they need to thrive—at home, at school, and at play—for free. C2C sets a gold standard of individual, family, and corporate volunteer engagement, and through its “Giving Factories®” provides unique, hands-on opportunities to directly help local families. Headquartered in Boston, MA, C2C opened in Philadelphia in 2007, Chicago in 2016, and New York City via an innovative online platform, Giving Factory Direct, in 2020.
How Our Model Works: Two in five children in the United States—20 million—are at risk of Clothing Insecurity and going without other essentials. Through its three Giving Factory warehouses, Cradles to Crayons collects new and nearly new children's clothing, diapers, school supplies, and other essential items through bulk purchases, community and corporate drives, and individual donations. These items are sorted and packaged by volunteers and then distributed through a network of nonprofit service partners, schools, and government programs. Cradles to Crayons is also known for its excellence in volunteer management, providing an efficient and engaging volunteer opportunity for 50,000+ adults and children—ages five and up—annually.
In 2020, Cradles to Crayons completed a strategic planning process to develop a digital solution to accelerate its national reach. The result was the design of an innovative new online platform—Giving Factory Direct (GFD)—which was piloted and built the same year. Donors with children’s clothing log on to GFD to be matched with a child who wears the same size and gender as their donation. The clothing is then packed at the donor’s home and shipped directly to that specific child. In early 2021, GFD launched on a small scale in Boston, Philadelphia, Chicago, and NYC, and will be the primary vehicle for C2C’s national expansion.
Since 2009, Cradles to Crayons has earned Charity Navigator’s highest four-star rating every year. Only 1% of charities rated have received this distinction, differentiating C2C from its peers, exemplifying the high standard of service at C2C, and indicating that C2C outperforms most other charities in the United States.
POSITION OVERVIEW:
The team of Group Volunteer Leaders oversees many of our 30,000 volunteers each year through all steps of their engagement process within our “Giving Factory” and special events. They are responsible for conveying the Cradles to Crayons’ mission and quality standards by providing a high-quality orientation and wrap-up at Giving Factory shifts and events. They have a demonstrated ability to work with volunteers of all ages and abilities, and with a group of up to 30 individuals at a time.
This Group Volunteer Leader team has the responsibility to ensure all stations are ‘volunteer ready’, efficient, and safe and will individually have specific responsibility for two to three stations.
The required availability for this position is for up to 24 hours per week, including evenings and weekends. The required availability for this position is as follows:
  • Preferably either Wednesday or Thursday 9 am-4 pm
  • Some Tuesdays: 2 pm-8:30 pm or 5 pm-8:30 pm
  • Saturdays: 9 am-4:00 pm
MAJOR RESPONSIBILITIES:
  • Model and lead a positive “One Cradles” culture, underpinned by Cradles’ Cultural Values and related behaviors.
  • Collaborate with Volunteer Engagement Team to meet annual distribution and Fundraising goals.
  • Assist with the general cleanliness, efficiency, operations, and Giving Factory production.
  • Responsible for providing a high level of customer service during all stages of the volunteer experience, including:
    • Ensuring stations are safe, clean, and “volunteer ready”.
    • Assist in the station training of Champion volunteers, staff, and interns.
    • Work closely with Champion volunteers, checking in before and after shifts to communicate shift goals, etc.
    • Following assigned volunteer shift responsibilities regarding pre-shift, shift engagement, wrap-up, and post-shift.
  • Work with the Operations Team to ensure successful preparation for C2C events both on and off-site.
  • Complete weekly assigned projects.

REQUIRED EXPERIENCE/KNOWLEDGE/SKILLS/ABILITIES:
  • Read, speak, and write fluent English, with great written and verbal skills.
  • Work proactively, independently, and under supervision, in a high-energy, team-based, and goal-oriented environment.
  • Communicate courteously and professionally with coworkers, volunteers, and all visitors to the “Giving Factory”.
  • Work evening and weekend hours as necessary.
  • Easily walk up and down stairs, bend down, reach, push and pull and lift to 30 lbs.
DIVERSITY IS OUR STRENGTH:
Diversity and Inclusiveness are core values at Cradles to Crayons, and we continuously strive to be a team where everyone feels welcome and supported. It is the policy of Cradles to Crayons to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information and/or any other protected characteristic under applicable law. Individuals from underrepresented groups are especially encouraged to apply.
Working Conditions:
This is a warehouse environment and normal changes in temperature are to be expected while working inside the warehouse or outside, on or around the loading dock. There are no hazardous or significantly unpleasant conditions.
Accommodation:
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made by Cradles to Crayons which may pose serious health or safety risks to the employee or others, or which impose undue hardships on the organization.
To Apply:
Please send a cover letter and resume with relevant experience to https://www.cradlestocrayons.org/what-we-do/careers/


About Cradles To Crayons Inc:

Cradles to Crayons (C2C), founded in 2002, provides children from birth through age 12, living in homeless or low-income situations, with the essential items they need to thrive—at home, at school, and at play. We supply clothing, shoes, diapers, school supplies, and more, free of charge. Our vision is that one day all children will have the essentials they need to thrive. Two in 5 kids in the United States are currently facing Clothing Insecurity, going without basic essentials like pants, shoes, diapers, and school supplies during their critical development years. Three of the top 10 reasons kids miss school are rooted in Clothing Insecurity—just one example of the significant short- and long-term social and economic costs when these needs go unmet. Cradles to Crayons keeps Clothing Insecurity at the core of our mission and is the only large-scale nonprofit organization to focus on this resource gap. Since its founding, Cradles to Crayons has distributed more than three million customized packages of essentials to children in Massachusetts, Greater Philadelphia, Chicagoland, NYC, and nationally, through Giving Factory Direct—a first-in-kind online product donation platform launched in 2021. Cradles to Crayons takes a three-pronged approach to mitigating Clothing Insecurity: 1. In-person Engagement—through tens of thousands of children and adults volunteering at our Giving Factory warehouses to sort and package high volumes of new and like-new donations from our communities for our Service Partners to distribute to the children they serve. 2. Online Product Donations—Giving Factory Direct matches product donors directly to children who need the items they have to donate. GFD is currently available in a growing number of communities as we expand our reach nationally. 3. Advocacy and Awareness—Cradles to Crayons is uniquely positioned to raise Clothing Insecurity as a national issue through awareness campaigns, data/evaluation, and legislative outreach. Cradles to Crayons has earned the highest possible rating from Charity Navigator for 13 consecutive years. Only 2% of charities nationwide have received this distinction. C2C has a budget of $12.9M for FY22.

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